Fleet IT Specialist

Seaspan employees are goal-driven and thrive in a high-performance culture. Our integrated business model, with over 25 years of fleet life-cycle management expertise, provides the world’s major shipping companies with long-term leases on large, modern and technologically advanced vessels, combined with industry-leading ship management services. As owner and operator of the vessels, we provide skilled officers and crews dedicated to the safe, reliable, and economical operation of our fleet. Seaspan's fleet has evolved over time to meet the varying needs of our customer base. We own vessels in a wide range of sizes, from 2,500 TEU to 24,000 TEU. Our main operating offices are located in Singapore, Vancouver, Hong Kong, and Mumbai.

Our Fleet IT Operations Team focuses primarily on providing IT support and participating in projects related to our fleet of vessels. Support is provided both remotely and by visiting our ships at different ports globally. As such, this position requires the ability to travel internationally.

Job Responsibilities:

• Respond to vessel and office IT support requests in a timely and professional manner.
• Support vessel IT systems and assist with technology requirements for new vessel deliveries.
• Administer vessel IT services, including supported software, satellite connectivity, servers, storage, networking, operating systems, DNS, DHCP, and related services.
• Support the lifecycle of vessel IT infrastructure, including equipment refreshes, configuration reviews, backup checks, and asset tracking.
• Contribute to onboard cybersecurity practices, including endpoint protection, access control, patching coordination, and secure configuration compliance.
• Troubleshoot and resolve shipboard IT issues, including advanced vessel infrastructure support.
• Coordinate with internal technical teams and external vendors when additional support is required.
• Provide user support and IT guidance to office and vessel users.
• Participate in planned vessel visits to support issue resolution, configuration reviews, inventory validation, and technology implementation work.
• Help maintain clear documentation for systems, procedures, inventories, and support activities.
• Support major incidents and service restoration activities affecting vessel IT services.
• Participate in an emergency on-call rotation in a 24/7 operating environment.

Experience and Qualifications:

• Five or more years of experience in an IT role.
• Diploma in IT or related certifications.
• Extensive knowledge of networking related services and protocols (DNS, DHCP, TCP/IP) as well as strong understanding of LAN & WAN concepts.
• Knowledge and experience with Windows 7 -11, Windows Server 2019-22, and Active Directory.
• Virtualization knowledge (Hyper-V, VMWare) and Cloud technology.
• Hands-on experience with enterprise grade switching and Firewalls.
• Experience with scripting languages such as PowerShell.
• Fast learner with demonstrated willingness to learn.
• Team player who is self-driven and organized.
• Good communication and interpersonal skills.
• Strong troubleshooting skills.
• Strong attention to detail.

Job Demands and Physical Requirements

• Holder of a valid passport with ability to travel internationally (many various destinations)
• No known restrictions preventing entry into foreign countries
• Ability to lift 25 kg
• Sufficient mobility to complete equipment installation, cabling, and setup tasks in tight spaces
• Required to travel to attend vessels periodically
• This is a 24/7 environment and availability via mobile outside of office hours is occasionally required

Seaspan Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We thank all applicants in advance. If your application is shortlisted to be included in the interview process, one of our team will be in contact with you.