Fleet Maintenance - Truck Shop Manager

Fleet Maintenance - Truck Shop Manager
Location: 3025 Sandhills Road, Baden, ONShift: Monday to Friday, 6:30 AM – 3:30 PMPosition Type: Full-Time, Salaried
SUMMARY:
The Truck Shop Manager is responsible for overseeing the day-to-day operations of the truck maintenance shop, ensuring all repairs and preventative maintenance activities are completed safely, efficiently, accurately, and cost-effectively across all shifts.
This role provides hands-on leadership to the maintenance team, including technicians, apprentices, and shop personnel, while managing workloads, coordinating with external service providers, and ensuring equipment availability to support business operations.
The Truck Shop Manager plays a key role in maintaining fleet reliability, controlling maintenance costs, supporting employee development, and responding to operational and roadside service requirements.
PRIMARY RESPONSIBILITIES:

Oversee daily truck shop operations and provide leadership to Truck Mechanics, Lube Technicians, Apprentices, Shop Labourers, and Shop Foremen.
Ensure employees receive the necessary training, guidance, and support to perform their duties safely and effectively. Delegate work based on operational priorities, employee skills, and shop requirements.
Manage employee performance, including recruitment, onboarding, coaching, performance evaluations, progressive discipline, and addressing employee questions or concerns, involving Human Resources as required.
Promote and maintain a safe working environment by ensuring compliance with all company health and safety policies, procedures, programs, and applicable regulations.
Plan, coordinate, and oversee preventative maintenance schedules, equipment inspections, and safety certifications to ensure fleet reliability and regulatory compliance.
Oversee the Truck Apprenticeship Program, monitoring apprentice development, training requirements, and overall progress.
Ensure shop operations meet company standards for workmanship, quality, cost control, waste reduction, safety, and vehicle availability.
Develop and manage employee schedules, ensuring adequate staffing coverage across shifts, vacations, sick leave, statutory holidays, and other absences.
Perform equipment repairs and road tests when required to support shop operations.
Diagnose mechanical issues, evaluate repair requirements, and make informed decisions regarding repairs. Coordinate major repair decisions with the Corporate Fleet Director and Shop Manager, as required.
Review and verify electronic repair orders to ensure accuracy, completeness, and compliance with company Standard Operating Procedures.
Collaborate with the Reefer Shop Supervisor and Trailer Shop Supervisor, where applicable, to coordinate staffing and ensure maintenance coverage across all areas of fleet operations.
Work closely with Operations to prioritize repairs, minimize equipment downtime, and maintain vehicle availability.
Respond to administrative requests and provide accurate maintenance records, reports, and operational information as required.
Identify, address, and resolve occupational health and safety concerns within the truck shop.
Provide technical guidance and operational support to maintenance teams at other terminals, as required.
Review and sign off on motor vehicle safety inspections, where authorized, ensuring all documentation meets applicable Ministry standards.
Perform other duties as assigned.

REQUIREMENTS/QUALIFICATIONS:

Valid 310T Truck and Coach Technician certification in Ontario.
Active registration or authorization to practise, as required under applicable Ontario skilled trades legislation.
Minimum college diploma.
Minimum eight (8) years of hands-on experience working with heavy-duty trucks, including mechanical diagnostics, maintenance, and repairs.
Demonstrated supervisory or management experience within a truck maintenance, fleet maintenance, or heavy equipment environment.
Strong mechanical aptitude and comprehensive knowledge of heavy-duty truck systems, diagnostic procedures, repair techniques, and preventative maintenance practices.
Experience using computerized fleet maintenance management systems, electronic work orders, maintenance cost analysis tools, and mechanic labour standards.
Proficiency with computers, spreadsheets, maintenance software, and the ability to adapt to new technologies and automated shop management systems.
Proven leadership and people management skills, with the ability to coach, develop, motivate, and hold employees accountable.
Strong understanding of maintenance cost management, operational efficiency, and the impact of fleet maintenance on business profitability.
Ability to identify opportunities for process improvements and implement solutions that enhance productivity, quality, and efficiency.
Excellent organizational, planning, scheduling, and time management skills, with the ability to prioritize competing operational demands.
Strong analytical, troubleshooting, and decision-making abilities, with sound judgment when assessing mechanical issues and repair requirements.
Excellent attention to detail and a commitment to maintaining high standards of workmanship, safety, and regulatory compliance.
Strong interpersonal skills, with the ability to establish positive working relationships while maintaining fair, consistent, and firm expectations with employees, drivers, and external service providers.
Excellent verbal and written communication skills, including the ability to provide constructive feedback, recognize employee performance, and address workplace concerns professionally.
Ability to establish, communicate, and monitor reasonable labour standards and repair timelines with maintenance personnel.
A positive, proactive leadership approach with a strong commitment to teamwork, accountability, and continuous improvement.

WORKING CONDITIONS:

Full-time, salaried position.
Regular schedule is Monday to Friday, 6:30 AM to 3:30 PM.
Flexibility may be required to provide operational coverage or support outside regular working hours based on business needs.
Work is performed in a truck maintenance shop environment, with occasional outdoor exposure.
The position may involve exposure to dirt, fumes, heavy machinery, noise, fluctuating temperatures, and wet conditions.
Must be comfortable working in an active maintenance environment and following all required safety procedures.