Fleet Manager

Position Summary

The purpose of this position is to coordinate the activities of company employees and guide quality, efficiency, and productivity improvement efforts. The primary goal is to plan, direct, and control operational functions and supervising.

Roles & Responsibilities

• Plan, direct, and control operational functions of team members assigned to his/her team

• Manage fleet productivity by tracking critical performance indicators (including, but not limited to: revenue, pay, attendance, maintenance, etc)

• Recommend and implement appropriate plans for improvement (corrective action)

• Assist drivers with day-to-day personal, financial, productivity, training, and service needs, reviewing and reconciling related reports

• Manage the transportation software (TMW) used by F&S to track, account, manage the driver force.

• Resolve and minimize problems related to driver retention and assists with and/or handles counseling, training, communication, and discipline as needed.

• Create and maintain strong driver/operational relationships and active in conflict management/resolution on an ongoing basis

• Seek to improve departmental quality, efficiency, and productivity standards

• Assist in creating and/or revising job descriptions, pay scales and company process

• Assist in creating and/or revising SOP

• Participate in Operations Focus Groups, staff meetings, driver reviews, driver conferences, driver appreciation functions, etc

• Supervise and coordinate activities of his/her driver team

• Monitor employee performance, prepares and conducts employee performance appraisals

• Assigns schedule, and review work, ensuring that all areas are adequately covered

• Establish goals and work standards

• Administer company policies and procedures

Skills & Qualifications

• Active Listening – Ability to actively attend to, convey, and understand the comments, questions and suggestions of others.

• Analytical Skills – Ability to use thinking and reasoning to solve a problem.

• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.

• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.

• Interpersonal – Ability to get along well with a variety of personalities and individuals.

• Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

• Patience – Ability to act calmly under stress and strain, and of not being hasty or impetuous.

• Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.

• Reliability – The trait of being dependable and trustworthy.

• Safety Awareness – Ability to identify and correct conditions that affect employee safety.

• Training – Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.

• Work Environment - Must be able to deal with a fast paced and stressful work environment

Education & Experience

• High school diploma or GED

• Prefer Associate degree or higher (or equivalent experience)

• Prefer experience in responding to internal and external customer situations

• Prefer firm understanding of the commercial transportation industry with a strong working knowledge of operations, logistics and transportation principles

Physical Demands

Lift/Carry Push/Pull