Fleet Service Advisor
Posted
Description
Under general supervision coordinates, schedules, monitors and administers the maintenance, repair, inspection and servicing of vehicles and associated equipment to ensure operational readiness, preservation, regulatory compliance and availability. Job requires working knowledge of fleet maintenance operations, preventive maintenance programs, repair coordination practices, computerized fleet management systems, parts purchasing and sourcing, and customer service principles sufficient to perform a broad range of technical and administrative activities. Although guidelines are available for handling various situations in this job, not every situation can be identified and a solution developed in advance. Judgment is required in interpreting, analyzing and adapting methods, techniques and procedures to specific operational needs or problems. Solves routine or recurring service coordination and customer support issues and identifies and suggests solutions to more complex maintenance, scheduling, vendor or repair concerns. Work is reviewed upon completion for accuracy, effectiveness and compliance with instructions, policies and established procedures. Regular contact with others inside the work group, internal customers, vendors and maintenance personnel is required to plan, coordinate or advise on work efforts, communicate repair status or resolve operational problems.
- Schedules the maintenance, repair, inspection, and servicing of vehicles and associated equipment.
- Creates, prioritizes, and closes work orders within the fleet management system.
- Coordinates vehicle and equipment repairs with internal maintenance personnel, vendors and internal customers.
- Monitors and tracks preventive maintenance schedules and contacts vehicle operators to coordinate required service.
- Utilizes fleet management system to maintain repair orders, labor charges, vendor invoices and maintenance documentation such as service histories, warranty information and associated reports, and to monitor asset utilization, maintenance trends, downtime and operational performance.
- Communicates repair status, estimated completion times, and equipment availability to internal customers and management.
- Identifies parts required for repair, sources parts required across multiple vendors, and picks up and delivers emergency or time-sensitive orders.
- Assists in evaluating maintenance costs and recommending cost-effective repair solutions.
- Coordinates outsourced repairs and specialty maintenance services with vendors and manufacturers.
- Ensures proper documentation and compliance with regulatory, environmental and safety requirements.
- Makes recommendations for improvements in fleet maintenance operations, scheduling processes, preventive maintenance programs, and customer service delivery.
- Provides technical assistance and training related to work order procedures, fleet systems, and maintenance coordination processes.
- Maintains tools, office equipment, and fleet management equipment in safe and proper working condition.
- Enforces safety rules, encourages safe work practices, and ensures unsafe conditions and behaviors are corrected.
- Performs other job-related work as assigned.