Fleet Shop Service Manager

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Summary:

The Fleet Shop Service Manager leads all aspects of fleet maintenance operations, ensuring the reliability, safety, and cost-effectiveness of our vehicle fleet. This strategic leadership role combines technical expertise with operational excellence to optimize fleet performance, minimize downtime, and drive continuous improvement across maintenance programs. As a key leader within the operations organization, the Fleet Service Manager oversees maintenance teams, vendor relationships, asset management strategies, and compliance programs while partnering with cross-functional stakeholders to align fleet operations with business objectives.

Responsibilities:

Fleet Operations & Maintenance Leadership

Direct all fleet maintenance operations including preventive maintenance, repairs, inspections, and emergency response in your area of responsibility
Implement and monitor comprehensive maintenance strategies that maximize vehicle uptime, extend asset life, and reduce total cost of ownership
Implement and monitor key performance indicators (KPIs) for fleet reliability, maintenance costs, vehicle availability, and safety compliance
Oversee maintenance scheduling systems to optimize resource utilization and minimize operational disruptions
Manage fleet assets across the full lifecycle from acquisition through disposal
Ensure proper documentation and record-keeping for all maintenance activities and vehicle history

Team Leadership & Development

Lead, mentor, and develop maintenance teams including technicians, service managers, and support staff
Build a high-performance culture focused on safety, quality, efficiency, and continuous improvement
Conduct performance evaluations, provide coaching, and create development plans for team members
Ensure proper staffing levels, skill sets, and certifications to meet operational demands
Foster collaboration across shifts, locations, and departments
Make employment decisions and recommendations on hiring, promotions, corrective actions, and terminations
Create succession plans and develop future leaders within the maintenance organization

Vendor & Supplier Management

Negotiate and manage relationships with OEMs (Original Equipment Manufacturers), parts suppliers, service providers, and equipment vendors
Evaluate vendor performance, manage contracts, and ensure service level agreements are met
Identify opportunities for strategic partnerships that enhance service quality and reduce costs
Hold team accountable to warranty recovery and claim processes to maximize cost recovery
Manage vendor invoicing, payment processing, and financial reconciliation
Source and onboard new vendors to support fleet operations and capacity needs

Compliance & Safety

Ensure full compliance with DOT, FMCSA, OSHA, EPA, and other applicable federal, state, and local regulations
Develop and enforce safety protocols, standard operating procedures, and best practices
Conduct safety audits, risk assessments, and incident investigations
Maintain required certifications, licenses, and documentation for vehicles and personnel
Implement environmental initiatives to minimize fleet emissions, waste, and environmental impact
Lead safety meetings and training sessions to promote a culture of safety excellence
Ensure compliance with hazardous materials handling and disposal regulations

Budget & Financial Management

Develop and manage annual fleet maintenance budgets including labor, parts, equipment, and services
Analyze maintenance cost trends, identify cost-saving opportunities, and implement efficiency improvements
Prepare financial reports, forecasts, and business cases for capital investments
Control inventory levels and optimize parts procurement strategies to balance availability with carrying costs
Track and report on budget variance and implement corrective actions
Manage shop operating expenses and identify opportunities to reduce waste

Technology & Innovation

Implement and optimize fleet management systems, telematics, diagnostic tools, and maintenance software
Leverage data analytics to drive predictive maintenance strategies and informed decision-making
Stay current on emerging technologies, alternative fuels, electrification, and industry innovations
Lead technology adoption initiatives that enhance operational efficiency and reduce costs
Evaluate and implement new tools, equipment, and processes to improve maintenance operations
Support digital transformation and automation initiatives within fleet maintenance

Strategic Planning & Continuous Improvement

Develop long-term fleet maintenance strategies aligned with organizational goals and business objectives
Lead continuous improvement initiatives using Lean, Six Sigma, or other methodologies
Benchmark performance against industry standards and implement best practices
Collaborate with operations, procurement, finance, and safety teams on cross-functional initiatives
Drive innovation and process improvements to enhance fleet reliability and reduce total cost of ownership
Develop and execute strategic plans for fleet modernization, alternative fuels, and sustainability

Organizational Values

Demonstrate and promote the Company's Core and Growth Values in all decisions and interactions
Foster a culture of accountability, transparency, and excellence

Qualifications:

High school diploma or GED equivalent required
Minimum 10 years of progressive experience in fleet maintenance management
Minimum 5 years in leadership roles managing large-scale fleet operations
Experience managing diverse vehicle types including light-duty, medium-duty, heavy-duty trucks, and specialty equipment
Proven track record leading teams of 20+ employees across multiple locations preferred
Strong technical knowledge of vehicle systems, diagnostics, and repair procedures
Excellent leadership and organizational skills with ability to manage complex operations
Strong financial acumen with experience in budget development and cost management
Excellent communication and interpersonal skills with ability to influence at all organizational levels
Proficiency with fleet management systems, telematics platforms, and maintenance software
Understanding of DOT, FMCSA, OSHA, and EPA regulations
Ability to work flexible hours including evenings, weekends, and on-call availability
Valid driver's license required

Additional Qualifications, Preferred:

Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or related field (or equivalent work experience)
Advanced degree (MBA, Master's in Engineering) or technical certifications
Experience in logistics, transportation, distribution, or manufacturing environments highly valued
ASE Master Technician Certification
Certified Automotive Fleet Manager (CAFM)
Certified Fleet Manager (CFM) through NAFA Fleet Management Association
Lean Six Sigma certification (Green Belt or Black Belt)
CDL (Commercial Driver's License)
Experience with alternative fuel vehicles and electric vehicle (EV) technology
Background in implementing fleet maintenance software and telematics systems
Project management certification (PMP) or experience leading large-scale projects
Experience in furniture delivery, white-glove service, or specialized fleet operations

Work Environment:

This position operates in a combination of office and active maintenance shop environments. The role includes time in climate-controlled office settings for administrative work, planning, and meetings, as well as time in maintenance facilities with moderate to high noise levels, exposure to vehicle exhaust, and equipment operation. The position may require walking through shop areas, climbing into vehicles for inspections, and conducting field visits to multiple maintenance locations. Physical requirements include ability to lift up to 50 lbs occasionally. The role requires flexibility to respond to emergency situations and work varied hours to support 24/7 fleet operations.

Pay:

Competitive compensation based on experience

Benefits We Offer:

Health, Dental, Vision, Employee Assistance Program
Paid Time Off; increases with years of service
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Tuition Assistance
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance

Our Core Values:

Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.

Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.

Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.

Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.

Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.

Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.

Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

Corporate Social Responsibility
View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

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