Fleet Support Officer

Synopsis

As a Fleet Support Officer at Etihad, you will help deliver efficient, responsive services to our pilot community. Working within the Pilot Support function of Flight Operations, you will coordinate crew-related processes, support Fleet Management, and provide a high standard of internal customer service.

You will bring strong organisation, attention to detail, and a service-focused approach to supporting our pilots. Through accurate reporting, effective coordination, and contributions to engagement initiatives, you will help enhance the pilot experience and identify opportunities to improve how we work through technology and innovation.

Accountabilities

• Provide administrative and coordination support across Pilot Support and wider Flight Operations, ensuring accurate records, data integrity, confidentiality, and timely delivery of assigned responsibilities.
• Support Fleet Management with crew-related HR processes, ensuring effective coordination, documentation, and follow-up in accordance with established procedures.
• Respond to pilot and stakeholder enquiries, coordinate resolutions, escalate matters appropriately, and share emerging pilot concerns with the Functional Lead and/or Fleet Management.
• Maintain and validate operational data, prepare periodic reports, and analyse trends relating to crew performance, operational matters, and career progression.
• Assist with the administration and monitoring of official pilot communication channels, ensuring effective communication and adherence to established guidelines.
• Support pilot engagement initiatives, including coordinating events and activities that contribute to a positive pilot experience.
• Identify and recommend improvements to processes and service delivery through analytical thinking, problem-solving, and innovative use of technology, automation, and AI-enabled solutions.
• Support the Pilot Support team with operational requirements and undertake additional tasks, projects, and initiatives as assigned by the Line Manager.

Qualifications

• Minimum five years’ experience in administration, employee services, HR support, customer service, or operational coordination, preferably in aviation or a related industry.
• Experience delivering excellent customer service to employees, crew, or external customers, with a strong focus on responsiveness, professionalism, and service quality.
• Experience supporting employee engagement initiatives.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Knowledge or proven proficiency in digital tools, generative AI, automation, and process improvement.
• Strong communication, organisational, analytical, and problem-solving skills.

Additional information

Etihad Airways is more than the UAE’s national airline—we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures while driving our “Journey 2030” ambition to double our fleet, expand our network, and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

Recruitment fraud alert

Beware of fraudulent job offers from individuals or organisations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.