Flex Agent as Supervisor - Bilingual

KEY responsibilities AND ACCOUNTABILITIES

• Transmit Teleperformance values through leading by example
• Manage a healthy team performance scorecard
• Follow financial assumptions while executing day to day operation
• Develop direct reports and potential Operational leaders
• Manage GESP
• Execute TOPS and regional Operational basics
• Report weekly performance to ACM
• Assist ACM to support ESAT
• Execute employee retention plans
• Supervise and report fraudulent activities such as but not limited: illegal transactions, inappropriate changes, released calls and login-logout.
• Execute team’s payroll process and supervise payroll accuracy
• Attend to our Supervisor Career Path trainings in the expected time frame
• Manage scheduling restrictions process