Flex Agent as Supervisor - Bilingual
KEY responsibilities AND ACCOUNTABILITIES
- Transmit Teleperformance values through leading by example
- Manage a healthy team performance scorecard
- Follow financial assumptions while executing day to day operation
- Develop direct reports and potential Operational leaders
- Manage GESP
- Execute TOPS and regional Operational basics
- Report weekly performance to ACM
- Assist ACM to support ESAT
- Execute employee retention plans
- Supervise and report fraudulent activities such as but not limited: illegal transactions, inappropriate changes, released calls and login-logout.
- Execute team’s payroll process and supervise payroll accuracy
- Attend to our Supervisor Career Path trainings in the expected time frame
- Manage scheduling restrictions process