Flex Agent as Trainer - Bilingual

KEY responsibilities AND ACCOUNTABILITIES

may perform other duties as requested not specifically addressed in this document)

• Participate in the main Processes of ITAL:
• Job interviews, assessments, job proposals.
• Provide MYC presentations and retain new hires.
• Accurately detect PTL trainees and create action plans to retain them.
• Keep the operation and support areas informed on New Hires performance.
• Manage different learning styles and adapt material to the NH capabilities and abilities.
• Request supervisor assignation to ACM.
• Implement 1:1 and Feedback sessions with New Hires.
• Request and obtain badges for New Hires.
• Assist Agents in 30-day performance follow up.
• Attend Quality Calibrations.
• Integrate BEST T&D information to get certified.
• Execute BEST T&D processes.
• Proactively provide business solutions.
• Prepare Top Call Driver material.