FLEX Director, UX Design - Digital Hotel Activation

This is a temporary position.

The assignment duration is through September 10, 2027.

JOB SUMMARY

The FLEX Director, UX Design - Digital Hotel Activation plays a critical role in leading the end-to-end associate content experience, designing intuitive workflows from content and asset submission through creation, management, governance, and distribution to final display across Marriott’s digital experiences. The ideal candidate must demonstrate strategic thinking, a strong associate-centered design approach, and the ability to implement solutions at enterprise scale.

The FLEX Director, UX Design - Digital Hotel Activation leads the design of user experiences, with a keen focus on data-driven, best-in-class product design from both the travel industry and other key disruptors/innovators (e.g., mobile, web, voice, etc.) while working closely with discipline experts, product management, and technology colleagues. They lead tracks of work ranging from near-term tactical to longer-term strategy and vision while also serving as a consultant/advisor to others from concept through execution.

A strong portfolio is critical. Your portfolio should showcase experience in UX and interaction design, particularly highlighting simplicity and ease of use. Diversity of projects is as important as demonstrating a solid collection of outcomes. Candidates should be prepared to discuss their role in leading the work included in the portfolio.

CANDIDATE PROFILE Education and Experience

Required

• Bachelor’s degree in a relevant field or equivalent experience with 8+ years in digital product design with demonstrated leadership of cross-functional UX initiatives across multiple digital platforms.
• Proven success delivering end-to-end UX design for digital products, ideally enterprise or associate-facing with strong foundation in UX, design thinking, and design operations
• Experience creating concepts, journeys, wireframes, and prototypes across platforms (web, mobile, app) with inclusive design principles and leading design work across internal teams and external partners

Preferred

• Strong expertise in usability and transactional design best practices
• Deep understanding of associate needs and how they translate into digital solutions
• Experience leading large-scale, omni-channel digital platforms (ideally global, in travel or commerce)
• Familiarity with Agile / SAFe methodologies

CORE WORK ACTIVITIES

• Leads the design and delivery of end-to-end associate user experiences across digital products, platforms, and touchpoints.
• Creates user journeys, wireframes, prototypes, and interaction designs that align with inclusive design and usability best practices.
• Designs and optimizes associate content workflows, including content and asset submission, creation, governance, distribution, and final display experiences.
• Identifies associate and business needs through research, analysis, and stakeholder engagement, translating insights into scalable digital solutions.
• Establishes and evolves design standards, frameworks, tools, and processes to improve consistency, quality, and team effectiveness.
• Ensures cohesive and intuitive experiences across products by applying a holistic, cross-platform perspective throughout the design process.
• Partners with product management, technology, and business teams to define requirements, align priorities, and deliver user-centered solutions.
• Leads multiple initiatives simultaneously, balancing strategic vision, tactical execution, and delivery commitments across workstreams.
• Translates complex business challenges into clear experience strategies, actionable plans, and development-ready design solutions.
• Uses qualitative and quantitative research methods to validate concepts, measure effectiveness, and inform design decisions.
• Applies data, business objectives, and product priorities to drive continuous improvements in associate experiences and outcomes.
• Collaborates with engineering teams to ensure design solutions are technically feasible and effectively implemented.
• Guides and influences stakeholders through clear storytelling, presentations, and design artifacts to build alignment and support decision-making.
• Drives cross-functional collaboration and governance to accelerate delivery while maintaining experience quality and consistency.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.