Flex Housing Lead Case Manager

Position Overview:

The Lead Case Manager oversees and coordinates case management services, including training and supervising case managers, and providing direct support to guests. Responsibilities include conducting needs assessments, facilitating access to resources, coordinating care, and maintaining collaborative relationships with residents, colleagues, and service providers. The role involves regular documentation, care retention interventions, and adherence to harm reduction principles to support residents in achieving their goals.

Duties and Responsibilities:

• Provide daily oversight to the case management team to include, but not limited to, guidance related to service delivery and documentation, maintaining compliance with regulatory standards, appropriately managing caseloads, and coordinating on-call scheduling.
• Effectively self-manage and collaborate with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self-development as well as development of the organization.
• Participate in weekly staff meetings, scheduled supervision meetings, and other required meetings and trainings.
• Proactively formulate and manage outreach activities for caseload to promote resident interest.
• Work with existing field staff to identify residents that would benefit from personalized support
• Identify residents who are interested in case management services and those that would benefit from information to supportive services.
• Educate residents on services of interest and need, treatment courses, risks, and health outcomes of certain behaviors.
• At time of screening/intake assessment, the Case Manager will address emergent/immediate needs of client including need for medical care, shelter, food and clothing, and harm reduction services and supplies.
• In collaboration with residents, develop and implement an Individual Service Plan (ISP); the ISP shall address client needs, risk factors, barriers, goals, and interventions to meet those goals. Goals may include shelter, housing, food, clothing, health care, substance use treatment, harm reduction strategies, mental health care, education/training, employment resources, etc.
• Update ISPs periodically to reflect resident’s progress towards or attainment of articulated goals and the emergence of client needs; ISP’s shall assist the client in developing their own autonomy
• Assist residents in accessing appropriate community resources that represent the client’s needs based on assessment or clients’ verbal input.
• Distribute safe drug use supplies and overdose prevention kits when necessary.
• Develop and maintain positive, collaborative relationships with community partners and other service providers including substance use treatment providers, mental health providers, housing resources, and primary healthcare.
• Develop and maintain client charts with appropriate and up to date documentation.
• Provide dependable and structured Case Management Services consistent with harm reduction principles utilizing a whole person approach.
• Assist residents with enrollments and retention with other service programs, as well as scheduling and keeping appointments.
• Identify gaps and barriers in available community resources and advocate for systemic changes.
• Attend Case Management staff meeting and other regularly required meetings.
• Participate in regular upkeep, cleaning, stocking and supervision of Drop-in area one time weekly or as needed.
• Take the lead position in communication with each member of the participant’s case management team of service providers and caregivers by coordinating care with other providers, and caregivers and by convening case conferences to ensure service continuity and elimination of gaps in service.
• Provide intensive and restorative care management support.
• Other duties as assigned.