Flex Supervisor - Bilingual
Summary
Supervises a bilingual team of agents, tracking KPIs, coaching staff, and executing operational plans for a global outsourcing provider.
Job Description:
The Supervisor is responsible for work environment, development and achievement of KPIs (internal & external) for a group of agents
Key Responsibilities and Accountabilities:
- Transmit Teleperformance values through leading by example
- Manage a healthy team performance scorecard
- Follow financial assumptions while executing day to day operation
- Develop direct reports and potential Operational leaders
- Manage GESP
- Execute TOPS and regional Operational basics
- Report weekly performance to ACM
- Assist ACM to support ESAT
- Execute employee retention plans