Flight Support Specialist

The Flight Services Specialist serves as a primary point of contact for Alerion’s high-net-worth (HNW) clientele while maintaining comprehensive oversight of daily flight operations. This role delivers white-glove, concierge-level service throughout every stage of the trip lifecycle, from initial planning and pre-flight coordination through flight completion, while ensuring each trip is executed safely, efficiently, and in accordance with company and regulatory requirements.

The Flight Services Specialist anticipates client needs, coordinates complex domestic and international travel logistics, monitors flight operations in real time, and proactively identifies and resolves issues that may impact the client or flight. Acting as a subject matter expert in operations and client service, this role collaborates closely with clients, crew, maintenance, flight operations, scheduling, and external partners to advocate for the client while upholding Alerion’s highest standards of safety, service, professionalism, and discretion.