Float Front Desk Receptionist

Job Summary:

The Front Desk Receptionist is responsible for welcoming patients, managing scheduling and payments, verifying insurance benefits, and supporting smooth clinic operations. This role requires close coordination with clinical staff to ensure efficient patient flow and a professional, compassionate front office experience.

Description of duties/essential functions: (Individual duties, assignments and responsibilities required of the position)

Essential Duties and Responsibilities

• Greet patients, make eye contact, smile, and provide a welcoming experience.
  
• Explain available services and payment categories.
  
• Schedule appointments and confirm new patient or missed appointment calls.
  
• Answer incoming phone calls and route appropriately.
  
• Input and verify patient demographics and insurance information.
  
• Collect copays, deductibles, and outstanding balances at time of service.
  
• Apply payments and zero out balances.
  
• Notify patients of balances and collect as needed.
  
• Sign patients in and out.
  
• Coordinate referrals (e.g., MRI, pain management) and insurance authorizations.
  
• Perform scanning, filing, and daily audits.
  
• Check and respond to emails within 24 hours.
• For auto patients: collect ID, police report, insurance, third-party info, MedPay, attorney info, and ensure liens are signed and faxed.

• Coordinate end-of-day duties including sign-in sheets, aging AR reports, deposit slips, and daily checklists, ensuring all records and financials reconcile.
  
• Work closely with the CA and doctor to manage patient flow and reduce wait times.