Float Patient Access Representative

Hours: 40 Hours/Week

Shift: Varies

Responsible to float in all areas of Patient Access and Centralized Scheduling, including ER. Greeting patients and doing intakes for ER and all areas in which Patient Access is tasked to cover. Responsible for working through work queues, as well as taking calls to schedule patients for ancillary testing. Responsible for updating demographics, ensuring adequate insurance coverage and eligibility in all areas. Maintains confidentiality, provides financial counseling, provides estimated costs on ancillary testing. Responsible for switchboard when covering ER during all working areas in that location. Works closely with all departments, must be team-oriented, but able to work independently. Must be flexible and open minded to change. Must be able to multitask in all areas. Will be responsible to cover scheduled days off in all locations, as well as call-ins in all locations and duties of Centralized Scheduling and Patient Access.