Floating Assistant Member Service Manager

Company: Spectra Credit Union
Location: Washington, DC - Alexandria, VA - Waldorf, MD

Are you a versatile leader who thrives in dynamic environments, enjoys developing employees, and is passionate about delivering exceptional member experiences? If so, Spectra Credit Union is looking for a collaborative and adaptable Floating Assistant Member Service Manager to join our Retail leadership team.

Position Overview

The Floating Assistant Member Service Manager assists the Director of Retail and the Retail Management team in leading daily operations, employee development, member service delivery, and production goals throughout the credit union. This position provides leadership support across all branch locations and the Communication Center to ensure staffing continuity, operational excellence, member satisfaction, and achievement of organizational objectives. When not assigned to another location, the Floating Assistant Member Service Manager will be based at the Lab Branch.

The ideal candidate is a flexible and service-driven leader who excels at coaching employees, building strong member relationships, and adapting quickly to meet the needs of different teams and locations across the organization.

What qualities are we looking for in a Floating Assistant Member Service Manager?

• Member-Focused
• Strong Leader and Coach
• Relationship Builder
• Adaptable and Flexible
• Results Driven
• Effective Communicator
• Team-Oriented Collaborator
• Strategic Problem Solver
• Organized and detail-oriented
• Positive and Professional
• Decision Maker
• Continuous Improvement Mindset