Floor Cocktail Server
Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!
*This is a tipped position. All tips earned will be included on your paycheck.
SUMMARY:
The Casino Floor Cocktail Server will service the Casino Gaming floor with alcoholic beverages to gaming patrons.
RESPONSIBILITIES:
- ID all customers that appear under 30 years old.
- Work quickly and efficiently to serve and navigate the gaming floor
- Carry a radio with a headset used to communicate with gaming floor staff.
- Retrieve drink orders from customers and place them in the POS system for the bartender to prepare.
- Monitor customers and discontinue service when they appear to be intoxicated.
- Secure alcohol during non-operational hours in accordance with state law.
- Handle customer complaints in an appropriate manner.
- Clean up after customers leave your work area.
- Suggest higher cost products to produce higher ticket averages.
- Other projects and duties as assigned.