Floor Manager - Canton

Job Duties & Responsibilities:

Leadership

• Inspire a passionate team culture in support of consistent execution of Trillium’s goals
• Drive a culture of continuous improvement and strive for operational excellence by collaborating with cross-functional teams
• Provide positive, actionable solutions when faced with challenges
• Ensure that Handbook policies, procedures and standards are maintained and followed in a consistent and fair manner
• Direct work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Lead, inspire, and educate restaurant staff to achieve their defined goals and results, consistently monitoring performance and creating development plans
• Partner with Human Resources to address employee relations issues; identify appropriate training and/or coaching opportunities and follow-up to ensure effective, legally compliant, and consistent resolutions are reached

Customer Service

• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints tactfully and professionally.
• Analyze staff evaluations and feedback to improve customer’s experience
• Promptly response to customer inquiries via email, phone, and in-person

Administrative

• Handle paperwork and other administrative duties
• Keep relevant statistical and financial records
• Oversee health code compliance and sanitation standards
• Schedule maintenance and services as needed with Facilities Manager via work orders

Additional duties may be assigned as necessary.

Desired Qualifications & Abilities

Qualifications & Experience

• Minimum 5 years’ experience working as a bartender, server, or manager in a restaurant environment
• Demonstrated success in process improvement and initiative

Knowledge, Skills, and Abilities

• Understanding of local health and safety requirements and ability to ensure that Department of Health standards are upheld
• Confidence and business acumen to delegate staff effectively based on business conditions
• Exceptional guest service skills
• Ability to remain calm under pressure and communicate clearly, with composure and enthusiasm
• Posses a self-motivated approach, with strong work ethic, requiring limited oversight
• Impeccable leadership and communication skills to a variety of audiences
• Refined leadership skills, including coaching, directing, and motivating a team
• Demonstrate a sincere desire to mentor and develop others
• Function at all times with the highest degree of honesty and integrity
• Innate desire to work as a team with a results-driven approach to success
• Willing to work a flexible schedule including nights, weekends, and holidays
• Ability to stand, sit, or walk for an extended period of time or for an entire work shift
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance