Floor Manager

About the role

At Gi Group, we are selecting a Floor Manager to join a reference restaurant in Sant Cugat del Vallès, with high-volume service (approx. 100 diners) and a dynamic environment where operations and customer experience are key.

What you'll do

• Lead the floor service (highly operational profile): shift organization, direction by courses, and support during peak times.
• Manage the floor team (5 to 7 people): coordination, task assignment, and service monitoring to ensure pace and quality.
• Ensure an excellent customer experience: attention and incident resolution on the floor, maintaining service standards.
• Coordinate with the kitchen and the maître d': constant communication to guarantee fluidity, timing, and good execution.
• Work with a focus on restaurant objectives: orientation towards customer satisfaction and operational efficiency (with associated variable pay).

What you'll get

• Permanent contract directly with the company
• Immediate start.
• Full-time: 40h per week.
• Split shift (estimated schedule): 13:00 to 16:30 and 20:00 to 23:30/24:00. The finish time may vary and is compensated depending on the schedule.
• Sunday night off + 1.5 days of weekly rest.
• Salary to be agreed based on experience and fit.
• Annual variable pay based on objectives.

What are we looking for?

• Demonstrable experience as a Floor Manager / Floor Supervisor / Floor Manager, ideally in restaurants with high volume and course-based dynamics.
• Young, proactive, and decisive profile, with leadership on the floor and the ability to make decisions during service.
• Accustomed to managing services of up to 100 diners.
• Minimum B2 English (essential): ability to communicate with customers in English.
• Residency in Sant Cugat or surrounding areas.

Mobility

• If you reside in Sant Cugat del Vallès, a vehicle is not necessary.
• If you reside in nearby towns, it is essential to have your own vehicle due to the split shift.