Floor Manager

• Supervise front-of-house staff during weddings and events

• Coordinate event timelines and communicate schedules to all teams

• Act as the on-site point of contact for clients, planners, and vendors on the day of the event

• Resolve guest issues and service challenges promptly and professionally

• Oversee room setup, breakdown, and presentation standards

• Manage staff scheduling, briefings, and performance during shifts

• Ensure compliance with health, safety, and licensing requirements on the floor

• Liaise with kitchen, bar, and maintenance teams to keep events running smoothly

• Conduct post-event debriefs and report issues or improvement opportunities

Requirements

• 3+ years of experience in hospitality or event operations, with supervisory experience

• Strong leadership and team coordination skills

• Excellent problem-solving skills under pressure

• Strong communication and customer service skills

• Ability to work evenings, weekends, and long event days

• Experience with event run-of-show/timeline management

• First aid/health & safety certification a plus