Floor Manager (Nightclub)

The Floor Manager is responsible for overseeing the day-to-day operations of the outlet, ensuring exceptional guest experiences, efficient service delivery, and strong team leadership. The role supports revenue growth, maintains operational standards, and drives a positive and engaging nightlife experience in line with the hotel's brand standards.

Key Responsibilities

Operations

· Lead and supervise the daily operations of outlet.

· Ensure smooth and efficient service while maintaining high guest satisfaction.

· Monitor service standards, cleanliness, ambience, and operational readiness throughout each shift.

· Handle guest feedback and service recovery promptly and professionally.

Team Leadership

· Lead, motivate,coach, and develop the floor team to deliver outstanding service.

· Conduct daily briefings and ensure effective shift handovers.

· Support onboarding and training of new team members.

· Foster teamwork, accountability, and a positive working culture.

Guest Experience

· Build rapport with guests and create memorable experiences.

· Anticipate guest needs and ensure personalised service.

· Support VIP hosting and special events where required.

Commercial Performance

· Drive beverage and promotional sales through effective upselling.

· Monitor labour productivity and optimise manpower deployment.

· Support initiatives to achieve outlet revenue and profitability targets.

Compliance & Inventory

· Ensure compliance with food safety, workplace safety, liquor licensing, and company policies.

· Conduct regular floor inspections to maintain operational standards.

· Assist with inventory control, stock counts, and minimising wastage.

Administration

· Prepare duty rosters in collaboration with management.

· Complete operational reports, incident reports, and shift documentation.

· Ensure accurate cash handling and compliance with POS procedures.

How do you deliver this?

Tell It Like It Is- Be authentic, honest, direct, sincere & professional.

Build Rapport – Be engaging, reliable, thoughtful, helpful, energetic & empathetic.

Gain Trust- Be dependable,deliver on promises, take ownership & follow through.

Play To Win – Be original, bold, cutting edge and decisive.

Right Here, Right Now – Be attentive, meticulous, determined & impressive.