Floor Manager
Job Summary
The Floor Manager is responsible for overseeing daily on-ground operations, ensuring smooth service flow, maintaining high customer service standards, and managing frontline staff during operating hours.
Key Responsibilities
- Supervise day-to-day floor operations, ensuring efficient service and smooth workflow
- Monitor customer experience and promptly address feedback, issues, or complaints
- Manage and coordinate frontline staff, including service crew, hostesses, and cashiers
- Ensure proper room allocation, service timing, and table/room turnover
- Maintain staff discipline, grooming, and service standards
- Support staff during peak hours and ensure service efficiency
- Liaise with bar, kitchen, cashier, and entertainment teams for seamless operations
- Monitor sales performance and assist in upselling and revenue generation
- Ensure compliance with company SOPs and local regulations
- Handle opening and closing duties when required
- any other ad hoc tasks assigned