Floor Service Representative

SALARY RANGE: $12.72 - $15.45 HOURLY/DOE

SUMMARY:

Provides customers with beverages, change, and basic machine upkeep, all in a prompt and timely manner. Interacts positively with customers using grand service.

DUTIES AND RESPONSIBILITIES:

• The Floor Service Representative performs paper fills and jackpots while maintaining proper machine records and performs minor maintenance on slot machines.
• He/she ensures proper coverage of the floor area or designated working area, providing service to all customers such as serving beverages, making change, giving information on casino & resort and slot machine payouts.
• Help the guest make wagers and answer any questions they may have about sports betting. As well as handling customer disputes.
• The Floor Service Representative assists in all areas of the casino and performs any other duties as assigned by the Shift Managers and/or Gaming Manager.
• Employee shall comply with all BSA/AML regulations, reporting, and training requirements – Specifically those in the Grand River Casino Written System of Internal Controls (and appendices) for BSA/AML Compliance.