Floor Supervisor
- Supervise and coordinate the daily activities of Room Attendants and Housemen to ensure efficient housekeeping operations.
- Inspect guest rooms, corridors, pantries, and assigned public areas to ensure cleanliness, presentation, and brand standards are consistently maintained.
- Ensure all guest rooms, including arrivals, occupied, vacant, and VIP rooms, are cleaned and prepared according to hotel standards.
- Monitor room status updates and coordinate closely with Front Office and Engineering to ensure room readiness and timely resolution of maintenance issues.
- Respond promptly to guest requests, special arrangements, and service recovery situations to enhance guest satisfaction.
- Conduct quality inspections and provide coaching, guidance, and training to team members to maintain high performance standards.
- Monitor team attendance, grooming, productivity, and compliance with departmental procedures.
- Ensure proper handling of Lost & Found items in accordance with hotel policies.
- Maintain compliance with health, safety, hygiene, and environmental standards, including the proper use of cleaning chemicals and equipment.
- Support sustainability initiatives and contribute to a positive, productive, and collaborative working environment.
- Minimum 2 years of supervisory experience in Housekeeping within a premium hotel environment.
- Ensure exceptional housekeeping standards are maintained at all times, with zero compromise on cleanliness, hygiene, quality, and guest comfort.
- Good attention to detail and commitment to quality standards.
- Ability to work flexible shifts, including weekends and public holidays.
- Ability to communicate effectively in Thai (spoken and written) is mandatory.
- Basic English communication skills are an advantage.
- Proficient in Microsoft Office; experience with hotel systems is beneficial.
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.