Floral Delivery Lead Driver/Dispatcher
Location: Dallas,TX
Type: Full Time
Schedule: Mon-Sun, 5 days, 40 hours
Pay: $18-$22
DESCRIPTION
Dr. Delphinium, Dallas’ premier florist, is seeking a dependable and experienced Delivery Lead to support our delivery team and ensure exceptional customer service. Our work is guided by Connection, Celebration, Ownership, Drive, Integrity, and Creativity - values that shape how we show up for our customers and represent our brand every day.
As a Delivery Lead, you’ll be a standout driver who consistently demonstrates organization, efficiency, and professionalism. You’ll help maintain the standard of our products and service, support the team in daily operations, and serve as a resource for department policies and best practices. When the Delivery Manager is out of office, the Lead will act as the primary point of contact for the department.
RESPONSIBILITIES
- Perform all standard delivery driver duties, including delivering floral arrangements and gift items
- Determine efficient delivery routes and meet all assigned “by” times
- Follow all safe driving rules and property-specific delivery instructions
- Provide exceptional customer service upon delivery; verify signatures and answer delivery-related questions
- Maintain professionalism and positive communication with clients and teammates
- Conduct daily vehicle inspections (fluids, tires, etc.) and report maintenance needs
- Keep assigned delivery vehicles clean, inside and out
- Ensure 100% compliance with all company policies and procedures
- Support the Delivery Manager with administrative tasks, vehicle maintenance, and daily checklists
- Enforce department rules and regulations
- Assist with training new team members
- Pull trips, check for add-ons, and help manage daily routing
- Act as the point of contact and decision-maker when the Delivery Manager is out of office
- Rotate weekday closing shifts and weekend supervisor shifts
- Maintain strong communication with internal teams, including designers, client relations, events, and retail locations
- Support flexibility during blackout periods, holidays, inclement weather, and staffing emergencies