FOH Hrly Manager
Description Summary: Plan, organize, direct, and coordinate the staff and resources of the location for the efficient, well-prepared, and profitable service of food and beverages. At any time the FOH Supervisor may be assigned to oversee other restaurant staff and resources based on the General Managers discretion. Therefore it is essential to have an understanding of the overall operation of the restaurant.
Reports To: General Manager
Job Tasks:
- Smile and maintain a positive attitude at all times
- Follow all Chickie’s & Pete’s service, operational and company standards
- Ensure safe working and dining environment to reduce risk of injury and accidents
- Complete accident reports promptly in the event a Guest or employee is injured
- Engage with Guests to ensure satisfaction by conducting table touches
- Resolve Guest complaints taking any and all appropriate actions to turn dissatisfied Guests into return Guests
- Impart importance of speed of service and acting with a sense of urgency
- Provide support to General Restaurant Manager in daily operations of the restaurant
- Monitor actions of staff and Guests to ensure safety standards are followed
- Oversee cleaning of service areas and equipment to maintain sanitation standards
- Ensure proper uniform and appearance standards with service staff
- Ensure proper sanitary practices for food handling among service staff
- Ensure service staff is aware of store, food and beverage promotions
- Prepare, maintain and oversee service staff side work
- Perform Micros manager duties in regards to voids, comps, splitting checks, gratuities
- Ensure service staff provides exceptional service, following all steps of service
- Properly check-in deliveries where needed
- Properly set-up and open the location
- Properly cash out servers and settle the bar drawer(s)
- Properly check-out and close the location
- Additional tasks as assigned
PLEASE NOTE THIS POSITION DOES NOT HAVE THE ABILITY TO HIRE/FIRE, DISCIPLINE TEAM MEMBERS, OR SCHEDULING