FOH Restaurant Manager

Position Summary

The Front of House Manager is responsible for overseeing all guest-facing operations to ensure exceptional service, efficient staff performance, and a welcoming atmosphere. This role leads FOH staff, manages daily service execution, and acts as the primary liaison between guests, staff, and ownership/upper management.

Key Responsibilities

Guest Experience

• Deliver outstanding hospitality and ensure a high level of guest satisfaction at all times

• Resolve guest concerns promptly and professionally

• Maintain service standards, ambiance, cleanliness, and brand presentation

• Monitor guest flow, wait times, and table/bar turns

Staff Leadership & Supervision

• Hire, train, schedule, and supervise FOH staff (servers, bartenders, hosts, runners, bussers)

• Lead pre-shift meetings and ongoing service coaching

• Enforce company policies, appearance standards, and service expectations

• Handle employee performance issues, write-ups, and corrective actions when needed

Operations & Service Execution

• Oversee daily opening, shift execution, and closing procedures

• Ensure proper staffing levels based on business volume

• Coordinate with BOH to ensure smooth service and communication

• Monitor POS usage, cash handling, and tab policies

• Ensure compliance with alcohol service laws and company procedures

Scheduling & Labor Management

• Create and manage FOH schedules within labor targets

• Adjust staffing in real time based on business needs

• Approve shift swaps, time-off requests, and attendance tracking

Financial & Administrative Duties

• Monitor sales performance, comps, voids, and discounts

• Ensure accurate cashouts, tip reporting, and end-of-day procedures

• Assist with inventory oversight for bar and FOH supplies

• Support management with reporting, audits, and operational reviews

Safety & Compliance

• Enforce health, safety, and sanitation standards

• Ensure responsible alcohol service and compliance with local regulations