FOH Supervisor - Legal Sea Foods

We are seeking full-time Front of House Supervisor to join our team at Copley Square. This position requires availability to work evenings, weekends and holidays.

The Front of House Supervisor is responsible for coordinating operations in the restaurant by providing information and assistance to the FOH team members, ensuring that associates are following company policies and procedures for Food Safety & Sanitation, and providing outstanding guest/customer service.

DUTIES & RESPONSIBILITIES:

• Leads front of house team to ensure excellent restaurant operations including opening and closing duties.
• Ensures proper restaurant staffing and organization by assigning tasks, managing floor plans, and coordinating FOH staff breaks according to management's schedule.
• Ensures all staff clock in at the start of their shift.
• Handles employee relations issues and concerns when the manager on duty is not present. Communicates any issues or concerns on shift to Senior Management. Properly escalates issues and concerns.
• Provides support and assistance to hourly associates on point of sale and reservations issues.
• Coordinates and conducts excellent customer service to encourage Return of Guest.
• Assists associates as needed to provide hospitality to guests (table visits, refires, etc). Handles guest complaints during the shift, taking prompt and appropriate action to resolve problems. Properly escalates issues to GM/Chef as appropriate.
• Responsible for following and enforcing Company standards, protocols and policies including, without limitation: safety, sanitation, and respectful workplace.
• Responsible for timely and accurate completion and reconciliation of all financial transactions and operating point of sale terminals according to established cash handling guidelines.
• Helps with and may conduct Legal Sea Foods training such as Service and Sanitation, Menu, Fish, and POS for new hires.