FOH TEAM MEMBER (KEI COFFEE HOUSE)

Position: FOH TEAM MEMBER (Coffee Barista experience and POS experience is a MUST)
Pay Rate: $17-$18 per hour+ TIPS, based on experience

Why Join Us?

• Be part of an exciting new coffee house
• Receive hands-on training and support
• Work in a dynamic and friendly atmosphere

If you're enthusiastic about coffee and committed to providing exceptional service, we'd love to meet you!

Join Kei Coffee House and bring your passion for coffee to life!

Company: Kei Concepts
Location of Interview: Kei Coffee House (KCH) in WESTMINSTER, CA

Roles and Responsibilities:

• Greet customers warmly, take orders accurately, and provide exceptional customer service throughout the entire service process.
• Proficient in specific coffee techniques: pulling espresso shots, steaming milk.
• Skillfully prepare a variety of pastry and beverage items, ensuring adherence to the brand's recipe standards.
• Stay updated on current promotions, new menu items, and any changes in company policies or procedures, effectively communicating information to customers and colleagues as needed.
• Maintain knowledge of coffee varieties, brewing techniques, and flavor profiles to assist customers with their selections and provide recommendations when needed.
• Operate kitchen equipment safely and efficiently, including espresso machines, ovens, food processors, etc.
• Set up and dismantle workstations efficiently.
• Clear used tableware between courses and provide tableware for the next course.
• Prepare toppings and add-ons according to recipes.
• Effectively communicate order readiness to third-party delivery drivers.
• Work collaboratively with team members to ensure smooth and efficient operations during peak hours, assisting with tasks such as restocking supplies and cleaning.
• Collaborate with the expediter to fulfill specific item requests.
• Properly label ingredients and prepped items for easy identification.
• Engage with guests to ensure satisfaction with pick-up orders, addressing any concerns promptly.
• Assist with restocking and replenishing store inventory and supplies.
• Handle cash transactions and operate the POS system accurately, ensuring proper cash handling procedures are always followed.
• Provide courteous assistance by opening and closing the door for guests.
• Adhere to health and safety regulations, including proper food handling and sanitation practices, to maintain a safe and healthy environment for both customers and staff.
• Ensure cleanliness is maintained in all areas, including counters, sinks, utensils, shelves, and storage areas.
• Uphold cleanliness standards by sanitizing high-contact surfaces and organizing the entrance area.
• Thoroughly wash all equipment and utensils used during daily operations.
• Promptly report any equipment malfunctions or maintenance issues to the manager.
• Perform other related duties as assigned by the manager-on-duty.

Job Requirements:

• Minimum of 1year of experience in a similar role in a fast-paced food service environment.
• Achievement of obtaining a Food Handler Card, as provided by the company.
• Committed to collaborating effectively within a team.
• Basic understanding of kitchen equipment and utensils.
• Good communication skills and ability to collaborate with team members to provide excellent customer service.
• Capable of performing well under pressure and in a fast-paced setting.
• Skilled in teamwork and communication.
• Able to work efficiently both independently and in a team.
• Initiative-driven team player comfortable with taking the lead when necessary.
• Customer service-focused mindset.
• Proficiency in basic math and handling various forms of payment, including cash and credit cards.
• Flexible schedule, including availability on weekends and holidays.