Follow-up Agent - Erbil
Summary
Follow-up Agent in Erbil monitors order progress, communicates with customers and merchants, and ensures smooth fulfillment coordination.
Role Overview
We are seeking a proactive Follow-up Agent to join our team in Erbil. The role involves monitoring order progress, maintaining clear communication with customers and merchants, and ensuring smooth coordination throughout the order fulfillment process.
Key Responsibilities
- Track and monitor order status to ensure timely completion.
- Communicate with customers and merchants to resolve inquiries and issues.
- Update order records and coordinate with the operations team for efficient workflow.
Requirements
Qualifications
- Minimum 1 year of experience in a similar role.
- Strong emotional intelligence with excellent communication and interpersonal skills.
- High attention to detail and accuracy.
- Proficiency in using computers and operational systems.