Food & Beverage Manager

Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you do with us, regardless of your profession, will offer a deep sense of meaning, helping to create lasting, memorable, and impactful experiences for your customers, your colleagues, and the planet.

Hospitality is a work of heart. Join us and become a Heartist®.

Job description

Planning and organising

• Ensure that each outlet is managed by a manager who is fully accountable for its profitability.
• Coordinate the formulation of the annual operating budget, determining projected outlet revenues and expenses, operating equipment, and FF&E requirements in line with the annual business plan.
• Monitor all costs and recommend measures to control them.
• Ensure that the departmental operating budget is strictly adhered to.
• Ensure that all outlets and banquets are managed efficiently according to established concept statements.
• Ensure that minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual.
• Represent the Food and Beverage Department on the hotel’s Executive Committee.
• Recruit and select Food and Beverage team members who can work within the decentralized management philosophy.
• Monitor service and food and beverage standards in all outlets and banquets.
• Handle all guest complaints, requests, and enquiries about food, beverages, and service.
• Establish rapport with guests and maintain good customer relationships.
• Ensure that all departmental operations manuals are prepared and updated.
• Coordinate the formulation of the annual marketing plan and establish a list of marketing activities in line with the annual business plan.
• Conduct monthly Food and Beverage meetings.
• Conduct daily operations briefings with outlet managers, assistant managers, or team leaders.
• Identify market needs for both hotel guests and the local market.
• Monitor and analyse the activities and trends of competing restaurants, bars, and other hotels’ banquet departments.
• Ensure that all outlet management teams and the catering department are fully aware of market needs and trends, and that their products meet these requirements.
• Respond to changes in the Food and Beverage Department’s functions as dictated by the industry, company, and hotel.
• Be an example of Accor values and brand standards, and champion appearance and hygiene guidelines.
• Implement guidelines, policies, and procedures for operating departments according to Mövenpick guidelines and standards.
• Train and develop outlet managers so they can operate independently within their own profit centres.
• Ensure that each outlet manager plans and implements effective training programs for their Heartists, in coordination with the Assistant L&D and Quality Manager and departmental trainers.
• Develop departmental trainers and assign training responsibilities.
• Assign responsibilities to subordinates and periodically check their performance.
• Conduct quarterly Heartist check-ins and annual performance reviews in Ines.
• Identify and develop young talent within the organization for future growth opportunities within the group.
• Conduct quarterly, biannual, and annual inventories of operating equipment.
• Coordinate purchasing for the Food and Beverage Department with the Finance team, following hotel procedures.
• Conduct departmental candidate interviews in conjunction with People & Culture and prepare job descriptions.
• Adhere to and monitor departmental operating expenses in line with the departmental budget and forecast.
• Review and monitor departmental work schedules, ensuring departmental payroll is in line with budgets.
• Participate in the hotel’s budgeting, strategic planning, and marketing plan creation.
• Implement and drive the Food and Beverage Department’s 12-month promotional calendar, liaising directly with Marketing and PR to ensure supporting creative materials are produced in a timely manner.

Operations

• Train and develop the Food and Beverage team in departmental operating standards.
• Maintain a presence in the outlets during operating hours.
• Consistently focus on improving the overall flow of Food and Beverage operations, seeking ways to maximize and improve operations through productivity management and energy-saving programs.
• Lead and support Heartists in achieving financial, operational, and service delivery targets through effective organizational policies and procedures and appropriate training activities.
• Foster a winning, solution-oriented work environment, motivating and engaging Heartists to deliver the best possible service and provide feedback and suggestions.
• Lead daily Food and Beverage briefings and monthly Heartist meetings.
• Fully understand and adhere to Accor policies relating to fire, hygiene, health, and safety.
• Drive the performance of Food and Beverage team members, including completing performance appraisals, coaching, counselling, and performance management in conjunction with People & Culture.
• Ensure the team works with a sales-focused attitude and is aware of hotel sales opportunities that can help maximize revenue.
• Ensure all team members are aware of Food and Beverage revenue targets and are kept informed of performance results.
• Ensure guests are communicated with and assisted efficiently, warmly, and professionally by all team members.
• Ensure that you and the team consistently maintain a high standard of grooming.
• Actively review guest comments and feedback, communicate them to team members, and implement procedures to enhance guest satisfaction.
• Have full knowledge of all products and services provided by the property and in the local area.
• Actively participate in guest events when requested.
• Adhere to company credit policies to ensure all expected revenues are secured.
• Ensure daily shift handovers are conducted professionally and constructively.
• Regularly spot-check duty shift checklists to ensure tasks are completed.
• Ensure all daily system-closing procedures and reports are completed according to company standards.
• Source and audition entertainment options suitable for internal entertainment spaces.
• Maintain awareness of industry trends and share them with the team.
• Actively visit direct competitors and review their marketing materials to stay aware of their activities.
• Work with the Executive Chef to ensure service Heartists have thorough product knowledge of all menu items and ingredients.
• Prepare a detailed description of each dish on the menu for each outlet, as well as a glossary of menu terms to support service Heartists’ product knowledge.

Administration

• Work closely with the Finance Department to produce monthly financial reports accurately and on time.
• Review the Heartists’ schedule and annual leave plan to ensure resources are allocated appropriately, improving guest satisfaction, Heartist productivity, and satisfaction.
• Oversee the implementation of a training plan for all Food and Beverage team members.
• Monitor and update training records and schedules to ensure planning and completion meet hotel standards.
• Take overall responsibility for all aspects of Micros, including training, preventative maintenance, screen design and presentation, and accuracy.
• Carry out any other reasonable duties and responsibilities as assigned.

Qualifications

Your experience and skills include:

• A service-focused personality and previous leadership experience.
• A proven ability to build and maintain good relationships with all stakeholders.
• The ability to communicate thoughts, actions, and opportunities clearly, with strong networking skills.
• The ability to lead by example, believe in a strong team culture, and set the scene for high performance.

Additional information

Our commitment to diversity and inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.