Food and Beverage Manager

POSITION: Food and Beverage Manager

DEPARTMENT: Food and Beverage

REPORTS TO: General Manager

FLSA STATUS: Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Food and Beverage Manager for Henrico Sports & Events Center. The Food & Beverage Manager will provide professional client food and beverage services and support in the planning, organization, and management of events within the facilities, while interacting with clients, facility staff and related personnel to ensure all event needs are fulfilled. This position will manage the implementation and execution of all Suites and Catering food services and oversee Concessions Operations for events held at The Sanford Center.

ESSENTIAL DUTES AND RESPONSIBILITIES

• The Food and Beverage Manager will find success in their position by performing the following duties, personally or through subordinate Managers and Supervisors

• Manage service expectations of Suites and Catering at the highest level and oversee Concessions Operations while maintaining all Legends Global… policies and procedures.

• Act as Manager on Duty for events, onsite and offsite, including banquets, backstage catering, concessions, and other activities as deemed necessary by Director of Food and Beverage

• Strategic planning and development of inventory control, point of sale systems, catering sales, and guest experiences for Suites and Catering and Concessions

• Identify opportunities to increase profit by challenging existing processes.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with Legends Global… policies and applicable laws. Responsibilities include interviewing, hiring, scheduling, training, rewarding, providing performance appraisals, and disciplining employees in conjunction with Human Resources and Director of Food and Beverage; planning, assigning, and directing work; addressing complaints and resolving issues in a timely manner.

Concessions Responsibilities:

• Directly supervises Concessions Manager/or Supervisor

• Works closely with Concessions Manager/Supervisor to ensure all aspects of their operation are maintained at the highest level of consistency and accountability.

• Provide coaching, training and evaluation of Concessions Managers’ performance before, during and after events

• Assists when needed, in the training of concessions employees and NPO group members on Legends Global policies.

• Providing performance appraisals and discipline of Concessions Manager/Supervisor in conjunction with Human Resources and Director of Food and Beverage.

Suites and Catering Responsibilities:

• Work closely with facility Event Managers to continually bring in new clients and maintain existing customer base

• Follow-up with any prospective clientele through phone calls and written communication

• Ensure that client submits guarantee prior to event based on guidelines of proposal

• When needed, produce Banquet Event Orders (BEO's), which include all information needed on upcoming events and submit to necessary individuals.

• Ordering linen, supplies and equipment, and controlling inventories of all banquet items

• Produce weekly food & beverage schedule of events and submit to necessary individuals

• Monitor customer service at all times and follows through with customer complaints

• Oversee the set-up of all catering events

Additional Responsibilities:

• Oversees all Food and Beverage department staff to ensure all Legend Global policies are being adhered to

• Work with all departments within Food and Beverage as needed to provide quality service in all areas of the business

• Ordering and maintaining monthly inventory for Concessions and Suites and Catering events, such as paper goods, food product, beer, wine, alcohol, chemical/cleaning supplies and equipment

• Monitors in-house events, maintaining close contact with clients and facility staff to ensure success while ensuring all client request, concerns, and problems are addressed

• Direct and work along with staff for proper cleaning techniques and procedures to ensure passing health inspections by State and local agencies and Legends Global guidelines

• Other duties as assigned

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate knowledge in industry terminology

• Work effectively under pressure and/or stringent schedule to produce accurate results and meet deadlines

• Able to work flexible schedules, including weekends, nights, and holidays

• Able to assess situations using decision-making authority

• Required to be subject to a credit check and a background screening

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required with significant related experience

• Bachelor’s degree in hospitality management and/or equivalent preferred

• Experience in management, catering, concessions, inventory control, order management, point of sales systems, and menu planning in an arena or stadium environment preferred.

SKILLS AND ABILITIES

• Demonstrated knowledge of food service industry

• Excellent customer service skills as well as attention to detail

• Excellent ability to communicate effectively with varied groups and individuals written and orally

• Excellent organizational, planning, and inter-personal skills

• Effective management skills to include the ability to lead, delegate and perform all necessary job requirements

Computer Skills:

To perform this job successfully, an individual should have general knowledge of spreadsheets and word processing software including Microsoft Excel and Word as well as Outlook.

Certificates, Licenses, Registrations:

• ServSafe Food certification preferred

• ServeSafe Alcohol certification preferred

• ServeSafe Allergens certification preferred

• All certifications will be required by SAVOR… Omaha for management positions

Other Qualifications:

• Ability to prioritize multiple projects and meet strict deadlines

• Ability to work under minimal supervision

• Ability to be creative with presentations in both Suites and for Catered events while maintaining high quality product

• Ability to work flexible hours including nights, weekends and holidays in addition to normal business hours

• Must have professional attitude and appearance

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Henrico Sports & Events Center / 1 All Star Blvd Glen Allen VA, 23059

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.