Food and Beverage Server

Job Title: Food & Beverage Server

Supervision Received: Food & Beverage Supervisor

Supervision Exercised: N/A

FLSA Status: Non-exempt

Key Responsibilities:

• Welcome each party and describe the food and beverage amenities, available to them.
• Provide an exceptional guest service experience to each guest.
• Prepare and serve alcoholic and non-alcoholic beverages to guests.
• Maintain and operate a point of sale cash register.
• Maintain, operate, and reconciliate a point-of-sale cash register.
• Receive payment by cash, cards, vouchers, etc. for food services.
• Verify that guests are of legal age to consume alcohol, before service alcoholic beverages.
• Assist in sanitizing and safely storing all cooking equipment and eatery/beverage utensils.
• Handle decision-making, problem solving, complaint resolution, and customer service matters in accordance with skill levels.
• Maintain cleanliness, tidiness, and organization of food & Beverage stations to a high standard.
• Follow all operating procedures, safety and sanitation regulations, and departmental policies and procedures.
• Log alcohol for safe serving and inventory purposes.

General Responsibilities:

• Actively participate in departmental and company training programs, as required.
• Notify appropriate staff members when assistance is needed.
• Demonstrate an upbeat and outgoing demeanor, while on duty.
• Ensure compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Promote outstanding customer relations.
• Perform other related duties as assigned.