Food and Beverage Service Team Leader 餐饮服务主管

- Supervise cash handling and banking procedures

监督现金的处理和存放程序。

- Prepare daily banking, cash flow reports and sale report

编制每日存款和流动资金报告。

- Establish and instruct staff in cash security procedures

制定并指导员工执行现金安全制度。

- Deal with irregular payments

处理异常的付款情况。

- Control stock and monitor security procedures

控制存货和监督保安成序。

- Works with Restaurant Manager in preparing and the management of the department’s budget

和上级领导一起编制和管理部门预算。

- In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。

- Assist with menu and wine list creation

协助菜单和酒水单的设计工作。

- Supervise outlet functions

监督各项职能。

- Supervise outlet service

监督餐厅的服务。

- Works with Restaurant Manager on manpower planning and operational needs

和上级领导一起进行人力规划和管理需求。

- Conduct weekly training as assigned by Restaurant Manager

进行餐厅经理指定的每周培训。

- Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。

- Supervise the maintenance of guests HEO and outlet equipment

监督服务设备的维护保养。

- Ensure standards of guest services as per standard guideline

监督客用设施和服务的标准。

- Seek guest feedback for improvement

寻求客人的反馈意见并进行改进

- Personally meet and farewell a minimum of 80% of your customers

亲自迎送80%以上的客人。