Food and Beverage Shift Supervisor

Lead Exceptional Dining Experiences at Happy Valley's Newest Entertainment Destination!

Right in the heart of State College, PA, you'll find the area's newest and most exciting entertainment destination. Happy Valley Casino, located inside The Nittany Mall, has brought the region's first-ever gaming facility to life. Featuring over 600 slot machines, 30+ table games, cocktail service, and multiple dining venues, we're quickly becoming the premier entertainment destination in Happy Valley.

We're seeking a motivated, guest-focused Food & Beverage Shift Supervisor to help lead our dining operations and deliver exceptional guest experiences. If you're a hands-on leader who thrives in a fast-paced hospitality environment and enjoys coaching teams while maintaining operational excellence, we'd love to hear from you.

What You'll Do

As a Food & Beverage Shift Supervisor, you'll oversee daily restaurant operations, support team members, and ensure guests receive outstanding service during every visit.

Key Responsibilities

• Lead by example in delivering exceptional guest service by greeting, seating, and assisting guests in a friendly and professional manner.
• Supervise daily Food & Beverage operations to ensure smooth, efficient, and profitable service.
• Operate and oversee Point-of-Sale (POS) transactions while ensuring accuracy in cash handling and financial reporting.
• Review and complete settlement paperwork accurately and in an organized manner.
• Monitor and verify Food & Beverage revenues, including cash transactions, credit card payments, complimentary transactions, and coupon settlements.
• Assist with food service as needed, ensuring menu items are served according to established quality and portion standards.
• Coordinate communication between front-of-house and kitchen teams to ensure timely and accurate order execution.
• Support service staff by acting as a runner and assisting with guest needs during peak periods.
• Monitor inventory levels, prepare inventory counts, and assist with ordering and stock replenishment.
• Ensure all work areas remain clean, organized, and compliant with Department of Health regulations and sanitation standards.
• Monitor guest alcohol consumption and ensure responsible alcohol service in accordance with company policies and applicable state regulations.
• Address guest concerns, resolve service issues, and communicate guest compliments and feedback to management.
• Provide leadership, coaching, and support to team members during assigned shifts.
• Promote teamwork, professionalism, and a positive work environment.
• Maintain awareness of all restaurant operations and proactively address operational challenges.
• Work flexible schedules, including evenings, weekends, holidays, and special events as business needs require.
• Perform additional duties as assigned.

Qualifications

Education & Experience

• High School Diploma or equivalent required.
• Previous Food & Beverage, restaurant, hospitality, or supervisory experience preferred.
• Experience with POS systems, cash handling, and inventory management preferred.
• Prior leadership or team management experience strongly preferred.

What We're Looking For

• Excellent leadership, communication, and interpersonal skills.
• Strong guest service and conflict-resolution abilities.
• Ability to lead by example in a fast-paced environment.
• Strong organizational and multitasking skills.
• Experience coaching and motivating team members.
• Commitment to hospitality, teamwork, and operational excellence.

Physical Requirements

• Ability to lift and carry up to 50 pounds as needed.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to perform repetitive motion tasks.
• Ability to work efficiently in a fast-paced restaurant and casino environment.

Why Join Happy Valley Casino?

Happy Valley Casino is not just an exciting place to work. We believe our team members deserve exceptional rewards, development opportunities, and benefits that support both their professional and personal lives.

Full-Time Team Member Benefits

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Wide Variety of Voluntary Insurance Options
• Retirement Savings Options

Benefits for All Team Members

• Employee Assistance Program
• Unlimited Access to National and Local Discounts
• Free Employee Dining
• Robust Employee Recognition Program
• Growth and Advancement Opportunities
• PTO Programs That Promote Work-Life Balance

Additional Information

Casino employees may be required to obtain a Pennsylvania Gaming License. The cost of licensure is covered by Happy Valley Casino.

Grow Your Leadership Career With Us

At Happy Valley Casino, our Food & Beverage team helps create memorable experiences for every guest who walks through our doors. As a Food & Beverage Shift Supervisor, you'll have the opportunity to lead a talented team, drive exceptional service, and play an important role in the success of Central Pennsylvania's newest entertainment destination.

Saratoga Casino Holdings, LLC and its subsidiaries are equal opportunity employers and are strongly committed to workforce diversity. We value and support individuals of all backgrounds and cultures, including but not limited to those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin, and veteran status. The company is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application process.

This job description is not intended to be an exclusive or exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be required to perform additional job-related duties as assigned.