FOOD AND BEVERAGE SUPERVISOR

Position Summary:

The Hospitality F&B Supervisor is responsible for overseeing and guiding the daily operations of the front of house team within multiple dining areas of the casino, including and not limited to The Food Court, Jack's Place Restaurant, Snack Bar, and the Buffet. The Supervisor ensures exceptional guest service, efficient restaurant operations, and high service standards across all dining venues. This role includes managing staff, training new employees, handling guest inquiries and concerns, ensuring compliance with safety and sanitation regulations, and working closely with the Hospitality Manager and F&B Manager to maintain smooth operations and consistently meet customer expectations.

Essential Functions:

• Staff Supervision & Training:
  • Lead, train, and mentor the front of house team across multiple dining venues, ensuring staff are knowledgeable about service standards, menu offerings, and safety protocols.
  • Provide ongoing feedback, coaching, and development opportunities to staff.
• Guest Service:
  • Ensure outstanding customer service by addressing guest concerns, answering questions, and ensuring that all service standards are consistently met.
• Operational Oversight:
  • Supervise the daily operations of the front of house, including greeting guests, managing seating arrangements, and ensuring smooth communication between kitchen and service staff.
  • Oversee all dining areas, ensuring seamless service delivery, quality control, and operational efficiency.

• Compliance & Safety:
  • Ensure compliance with all safety, sanitation, and health regulations across all dining areas.
  • Monitor cleanliness and organization of dining areas and public spaces to maintain high standards.
• Inventory Management:
  • Assist in ordering supplies, receiving deliveries, and managing inventory of front-of-house supplies.
  • Ensure proper storage and handling of products to minimize waste.
• Financial Responsibility:
  • Assist in controlling labor costs, monitoring service times, and ensuring that service efficiency meets company standards.
  • Support financial performance and cost-efficiency initiatives across all dining venues.
• Performance Management:
  • Handle staff performance issues, including disciplinary actions, and assist in resolving conflicts.
  • Ensure staff follow company policies and procedures in a consistent and professional manner.
• Team Collaboration:
  • Foster a positive work environment by encouraging teamwork and communication among front-of-house staff, kitchen staff, and management teams.
• Administrative Duties:
  • Assist with administrative tasks such as scheduling, reporting, and record-keeping to ensure efficient daily operations.
• Alignment with and demonstration of the organization's Vision, Purpose, Values, and Commitments is an essential function and expectation of this position.