Food and Beverage Supervisor

LOCK 11
Q CASINO + RESORT

Food & Beverage Supervisor

BASIC FUNCTION

Oversee the operation of the Food and Beverage to ensure that it is run smoothly and efficiently in order to provide customer satisfaction.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Assistant Food and Beverage Director / Restaurant Manager
• Supervises:
  • Hosts/Hostesses
  • Bussers
  • Food Servers
  • Expeditors
  • Bartenders

SPECIFIC DUTIES AND RESPONSIBILITIES

• Open, supervise, and close department as needed.
• Supervise and check out staff members.
• Verify and balance all employee paperwork.
• Instruct and assist employees with job duties.
• Assign, check and monitor work schedules.
• Assist in setting up meetings and parties.
• Ensure rotation of stock items to avoid expiration date.
• Compile monthly inventory.
• Order supplies as needed.
• Train new staff members.
• Know the function of all areas in Food and Beverage.
• Know POS reports and how to balance to Micros end of shifts.
• Track tips for staff.
• Other tasks as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• 2 years business degree or equivalent experience.
• Prior supervisory or management experience helpful.

STANDARDS OF PERFORMANCE

• Good oral communication skills.
• Good written communication skills.
• Good customer service skills.
• Ability to motivate others.
• Completion of State approved sanitation course.

MENTAL AND PHYSICAL REQUIREMENTS

• Heavy work, ability to move up to 100 lbs.
• Standing and walking for long periods of time.

WORKING ENVIRONMENT AND CONDITIONS

• Loud noise levels (slot machines)
• This position is exposed to cigarette smoke.
• This position occasionally has outside activities, therefore, has exposure to weather conditions.

EQUIPMENT AND TOOLS

General office equipment including, but not limited to:

• POS/printers/touchscreens
• Computer
• Copy machine.
• Coffee machines
• Calculator
• Credit card machine
• Phones
• Wrenches
• Hand carts
• Beer kegs and CO2 cylinders