Food & Beverage Duty Manager – Sherwood Queenstown
Food & Beverage Duty Manager – Sherwood Queenstown Boutique Alpine Hotel
About EVT
Sherwood Queenstown is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers, because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand and experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.
EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.
Role Overview
Sherwood Queenstown is a sustainability-led, boutique hotel and restaurant set on the hillside overlooking Lake Wakatipu, awarded a Michelin Star in the inaugural MICHELIN Guide New Zealand. Sherwood is recognised for its hyper-local, seasonal menu and produce grown onsite, delivering a dining experience that celebrates creativity, community, and connection to the land.
Reporting to the Food & Beverage Manager/Venue Manager, the Food & Beverage Duty Manager coordinates and oversees the day-to-day running of the venue in their absence, with particular emphasis on front-of-house and back-of-house operations, venue security and compliance, and maximising the profitability of the outlet. You'll be the face of the venue during your shift, empowered to resolve guest requests and issues, lead the team through any situation that arises, and help uphold the exceptional standard of service Sherwood is known for. This is a rare opportunity to be part of something special, at a restaurant now recognised on the world stage.
This is a full-time position with a minimum guaranteed hours of 30 per week.
Key Responsibilities
Oversee daily front-of-house and back-of-house operations, ensuring the venue is adequately staffed and service standards are consistently upheld
Be aware of VIP guests, group bookings and functions, ensuring all preparations are made in advance
Maintain effective communication with kitchen, Front Office, events and security teams, assisting any section of the venue when needed
Manage the guest complaint process, resolving requests and issues professionally and in a timely manner
Maximise average spend per head, covers and overall revenue through effective liaison with key personnel and yield strategies
Maintain the venue's duty log, uphold Responsible Service of Alcohol (RSA) and security procedures, and lead the venue through crisis management action plans when required
What You'll Bring
A minimum of 3 years' relevant experience in hospitality
Strong leadership skills with the ability to make sound decisions under pressure
Solid understanding of stock control, cost management and cashiering procedures
Knowledge of liquor licensing and WH&S compliance requirements
Excellent communication skills and a genuine, welcoming service style
Flexible availability, including evenings, weekends and public holidays
How You Work
Daymaker ethos, no one's too big for the small things
Hands-on and non-hierarchical, leads from the front
Resilient and solutions-focused, stays calm, moves fast
Growth mindset, learns, shares, and levels up others
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.
50% off dining and stays across EVT hotels: QT, Rydges, Atura, LyLo and more
$2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar
Seasonal perks at Thredbo
Rapid career growth across our hotel and entertainment network
Paid parental leave; community and volunteering opportunities
Apply Now
Join Sherwood Queenstown and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in, don't wait! We can't wait to see the places your career will go with EVT.
When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.