Food & Beverage Host-GCT
Position Summary:
Under the direction of the Food & Beverage Supervisor and Management Team, this position is responsible for providing food and beverage service to guests with an upbeat and positive attitude. The Food & Beverage Host/Hostess is responsible for seating guests, maintaining and recording daily sales on the P.O.S system in a friendly and professional manner. Above all, this position must lead by example to create Great Experiences and Memories for all guests and colleagues
Key Accountabilities:
- Provides exceptional customer service to all internal and external customers in an upbeat, positive and professional manner
- Demonstrates thorough knowledge of all food and beverage items available at the restaurants and food hall
- Processes all cash and credit card transactions utilizing the P.O.S. system
- Ensures accurate cash handling and balancing of sales and/or cash float at the end of the shift
- Identify opportunities to upgrade products and maximize upselling opportunities to increase revenue
- Attends cash and serves guests in a timely and professional manner
- Wipes and clears tables to ensure cleanliness in the food hall and buffet dining area
- Welcome and greet guests; answer general inquiries relating to food, beverages and other restaurants on the premise
- Maintains clean service areas and stocks shelves as required
- Reports any irregular/suspicious activities, malfunctions and hazards to the supervisor immediately
- Assists other co-workers as requested
- Seats guests to minimize wait times as required by the management team
- Understand and follow opening and closing cashier duties
- Regular cleaning and sanitization of counters, refrigerators, and other equipment in the work area
- Performs preventive maintenance and cleaning of food and beverage equipment as required
- Adheres to all AGCO, GCGC, departmental and HR policies as they relate to functions of the role
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned as the Food & Beverage Management Team
Education and Qualification Requirements:
- High School Diploma or equivalent working experience
- Valid Smart Serve Certificate required
- Previous cash handling experience
- Previous P.O.S system experience an asset
- Excellent interpersonal, teamwork, customer service and communication skills
- Must be people-focused and demonstrate a strong commitment to providing exceptional customer service
- Proactive and solution oriented with a drive to succeed
- Demonstrate strong initiative, active listening and teamwork skills
- Maintain a positive working relationship with fellow employees and management as part of a team
- Ability to multi-task and work under pressure in a fast-paced environment
- Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
Work Environment Considerations
- Fast paced with multiple priorities, deadlines and deliverables, exposure to some conflict, distress and noise
This role requires a flexible schedule that adapts to the business needs of a 24-hour operation; will have non-traditional work hours including some evening and weekend work