Food & Beverage Manager (8257)

SUMMARY:

This position is responsible for managing all day-to-day operations of the Food and Beverage department to ensure all customers are given the proper level of customer service, establish the tone for the shift, train department staff, and ensure conformance of all established operation activities and initiatives. In addition, you are the HEART of our Five-Star Experience, embodying our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters. As leaders, you are responsible for delivering our Five-Star Experience through our Mission Statement, Service Promise, and department service standards. This includes consistently performing our service expectations with HEART. Hello, Engage, Anticipate, Resolve, Thank.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the HEART Experience expectations.
• Practice, support, and always promote Spotlight29 Casino & Tortoise Rock Casino Five Star Experience company-wide service mission and service standards.
• Administer company and departmental policies and procedures including safety regulations.
• Estimate food and beverage costs and requisitions or purchases supplies.
• Assist Food and Beverage Director in estimating annual food and beverage budget.
• Confer with food preparation and other personnel to plan menus and related activities such as dining room, bar, and banquet operations.
• Investigate and resolve food quality and service complains.
• Review financial transactions and monitor budget to ensure efficient operation, and to ensure expenditures stay within budget limitations.
• Access point of sale system for billing of events, restaurant, and other outlets to generate a final guest check and makes corrections to server or cashier final checks.
• Assist, when necessary, in providing service to customers to insure the quality of customer service is maintained at all times for Casino guests.
• Ensure the training and development of the staff through daily stand up meeting, SMART philosophy, coaching, counseling and mentoring.
• Responsible for accurate beverage controls through proper utilization of the Berg Liquor control System.
• Ensure that proper liquor requisition procedures are in place and the correct amounts and brands of liquors are requisitioned and stored using the liquor breakage par sheets for each beverage outlet.
• Ensure the development, implementation and maintenance of daily checklists, product pars and clean up lists to create an inviting, consistent and professional environment to enhance the guest experience.
• Provide leadership and guidance to staff with regards to restaurant and beverage standards, guest experience and consistent product quality.
• Provide ideas and feedback with regard to advertising, marketing and product specials to increase revenues.
• Utilize hourly sales reports along with historical data and entertainment venues to develop and maintain a proper scheduling matrix.
• Provide ideas and feedback with regard to improving staff productivity and increased revenues through sales contests, etc.
• Conduct monthly outlet beverage inventories to meet or improve pouring cost budget.
• Abides by all State, Federal and local liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Continually train staff in policies, procedures, and service standards.
• Ensure Food & Beverage department staff adheres to Casino’s cash handling policies and procedures.
• Ensure that the Casino bars and food outlets are properly stocked with all necessary supplies.
• May assist in the interviewing of job applicants interested in joining the staff.
• Maintain excellent communications with all Directors and Supervisors.
• Implements approved departmental policies and procedures.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Prepare necessary data for the budget in area of responsibility.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Develop, maintain and nurture a positive work environment.
• Responsible for maintaining a disciplined environment and implementing practices that promote safety, quality and productivity.
• Help coordinate and supervise training, assignments and development of subordinates.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make difficult decisions in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

Manage directly and indirectly all employees of the Food & Beverage Department. Adhere to the Tribal organization’s policies, procedures and applicable laws.

Responsible for the overall direction, coordination, and evaluation of this unit.

Carry out supervisory responsibilities which include but are not limited to; interviewing and training employees, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.