Food & Beverage Manager

SUMMARY:

The Food & Beverage Manager directs and manages all outlets and ensures compliance with all alcohol service policies, laws, ordinances and regulations to safeguard assets and provide maximum sales and revenue through guest satisfaction and team member engagement. Provides oversight of all levels of restaurant(s) and bars to ensure its profitable operation, optimum guest satisfaction and return visits.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for all aspects of the effective management of the restaurant & bar operations within a casino environment.
• Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice, including initiating any employment action deemed necessary.
• Responsible for cleaning and sanitizing their areas to create a safe and sanitary environment for internal and external guests.
• Foster teamwork. Lead, direct, mentor and guide unit supervisors within the F & B department.
• Actively coach, counsel, direct, train and mentor team in meeting company standards.
• Oversee all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.
• Monitor food handling, cash handling and work safety compliance. Monitors product quality to ensure high level of guest service.
• Ensure Point of Sale Systems (POS) are in working order. Audit for accuracy of Payment Card (PCI) compliance, charges and cash handling procedures.
• Protect branded concepts through audits and compliance processes.
• Manage beverage operations within budgeted guidelines and to the highest standards.
• Identify guest needs and respond accordingly.
• Lead team by attracting, recruiting, training and appraising talented team members.
• Establish goals and targets, KPI’s and schedules; provide two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.
• Effectively and compliantly addresses alcohol service or compliance issues immediately and appropriately.
• Employ performance management and manage team member issues in accordance with company policy and practice, including initiating any employment action deemed necessary.
• Direct team on the proper instructions on food & beverage handling, cash handling and work safety rules. Provides on-going direction, supervision and mentoring to F & B team.
• Work with the Assistant Director of F & B, Director of F & B and Purchasing to design, implement and monitor all beverage pricing, specials, post-off opportunities, and beverage inventory levels through-out their property.
• Identify, evaluate and develop strategies to increase revenue and guest satisfaction with the beverage services. Ensure compliance with all food and beverage regulations.
• Responsible for safeguarding all cash and charge receipts generated each day.
• Control Food & Beverage processes including par levels, finances and beverage menu selection. Monitor product quality and ensure high level of guest service.
• Ensure demand for product is met and Bartenders achieve recipe/quality standards.
• Abide by all Arizona State Liquor Laws Title 4, and Colorado River Indian Tribes Alcohol Beverage Ordinance.
• Abide by Guest Service Agreement for BlueWater Resort & Casino.
• Abide by F & B department policies and procedures.
• Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and BlueWater Resort & Casino policies and procedures.
• All other duties as assigned (job description permitting), or as approved by the Tribal Gaming Agency.

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures.

• Ability to communicate with team members, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
• Ability to work in a team-orientated, fast paced, event-driven environment.
• Ability to clearly communicate, read and write in English.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Working knowledge of Point of Sale and timekeeping systems.
• Cash handling abilities; basic math skills including significant number manipulation.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Good verbal and written communication skills.