Food & Beverage Manager
Posted Updated
People
•Manager everyday activity, plan and assign work ensuring you always have the right staffing numbers
•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
•Train colleagues to make sure they deliver with compliance and to the standards we expect
•Drive a great working environment for teams to thrive - linking up departments to create sense of one team
•Promote teamwork and quality service through daily communication and coordination with other departments
•Recommend or initiate any HR elated actions where needed
Guest Experience
•Make sure all food and beverage equipment is in operational condition and regularly cleaned
•Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
•Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
•Analyse guest insights to identify and meet customer expectations and build on guest loyalty
•Regularly communicate with guests to ensure expectations are met
Responsible Business
•Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
•Review and coordinate menu design and concepts with the Executive Chef
•Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste
•Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
•Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
•May also serve as manager on duty
Financial
•Support setting of departmental goals
•Monitor budget and control expenses with a focus on food, beverage, and labour costs
•Working with the catering office, identify additional sales opportunities to enhance revenue
•Drive promotions that deliver great dining experiences for guests at a good value
•Make sure credit and financial transactions are handled securely