FOOD & BEVERAGE MANAGER (PUB)
Responsibilities
- Oversee daily pub operations including bar, kitchen, and floor management to ensure smooth functioning within budget limits
- Deliver high-energy, excellent guest service to enhance customer satisfaction and loyalty
- Curate and update drink and food menus while managing supplier relationships to maintain quality and variety
- Control stock levels, minimize waste, and manage costs to optimize profitability
- Ensure compliance with liquor licensing regulations, responsible service standards, and safety protocols
- Resolve guest concerns promptly and coordinate special events to enhance patron experience
- Plan and execute promotions, happy hours, and themed events to drive sales and customer engagement
- Track and analyze sales, labor costs, and overall profitability to inform operational decisions
- Maintain pub ambiance through management of music, lighting, and cleanliness to create a welcoming environment
Required competencies and certifications
- Proven pub/bar management experience
- Strong knowledge of beer, spirits, cocktails, and pub food
- Familiarity with liquor laws and responsible service requirements
- Proficiency in POS systems, inventory management tools, and MS Office applications
- Ability to solve problems effectively under pressure
- Skilled in delegating tasks across teams to ensure operational efficiency
- Strong leadership and communication skills to manage staff and customer interactions
- Up-to-date knowledge of nightlife and drink trends
- Capability to manage staff, control costs, and meet sales targets
- Flexibility to work evening, weekend, and holiday shifts