Food & Beverage Manager

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our Vision and Mission, we deliver luxurious, effortlessly elegant experiences by being adaptive, present, and engaged for both our guests and one another. Our culture is built on service, respect, teamwork, integrity, trust, and ownership—while always remembering to have fun. We are committed to developing our team members, encouraging collaboration, and supporting career growth in an inspiring hospitality environment.

JOB SUMMARY

This position contributes to Sanctuary’s success by overseeing the management of Food & Beverage operations and staff in order to ensure that the highest quality standards are met for guest service, food, service, cleanliness, and professionalism. The Food & Beverage Manager is expected to be a ‘hands-on’ leader assisting management in training, scheduling, motivating, and developing service staff and ensuring that all guests are greeted in a warm, friendly and sincere manner. Interacting with guests to ensure a positive guest experience and ensuring that beverages and meals are being served in a professional and timely manner.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

• Coordinate with the culinary department to implement new menus and seasonal promotions, such as holidays and special event promotions.
• Maintain inventory and pars, for the restaurant and outlets, ensuring appropriate levels of linen, glassware, silverware, china, condiments, are delivered and stored. Communicate any ordering needs to Director of Outlets.
• Work with Executive Chef and culinary staff to ensure standards of product presentation and service are being maintained.
• Taste ‘new menu’ rollout food and beverage products for consistency, ensure staff knowledge, and develop culinary testing to ensure fluent knowledge.
• Check that all equipment is in working order and communicate any dysfunctions.
• Visually inspect and take action to ensure that facilities in restaurant look appealing and attractive to guests at all times.
• Respond to guest inquiries and coordinate special arrangements and requests in the F&B outlets.
• Interact with customers to determine needs, satisfaction and resolve conflicts, be a proactive participant in guest recovery.
• Assist line employees in coordinating services from support departments, such as maintaining adequate stock of linen.
• Visit and observe competitive resort and restaurant operations to keep abreast of marketing techniques and promotions.
• Perform and support line employee’s job functions, under high volume and emergency situations.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Perform additional duties as requested by the Director of Outlets.
• Carry out supervisory responsibilities in accordance with organization policies and applicable law.
• Manage and assist in all areas of F&B as needed per the day’s & team’s needs including In Room Service, Pool, Private Events, catering and any other area in need of support.
• Schedule staff accordingly to ensure proper coverage and timely service.

Supervisory Responsibilities

• Exhibit control of all shifts; monitor standards, cleanliness and team performance relative to timing and accuracy with the goal of total guest satisfaction.
• Motivate staff, build morale and practice succession planning.
• Hire, train, motivate and schedule staff in accordance with business needs, productivity and service standards. Train restaurant staff in service of fine cuisine.
• Conduct coaching and counseling when necessary; write and present associate annual reviews per the direction and support of the Director of Outlets.
• Train staff to recognize resort packages sold and how to ring these using micros system.
• Embrace and practice all the resort’s standards.
• Interview, fill out personnel action forms, performance reviews, coaching and counseling forms.