Food & Beverage Manager

The Food and Beverage Manager is responsible for overseeing all food and beverage operations within the club, ensuring exceptional service and member satisfaction. Directly supervises front-of-house staff, including hiring, training, and performance management. Applies strategic marketing principles to enhance member engagement and drive revenue growth.

Key Responsibilities

Staff Leadership & Development

• Conducts comprehensive onboarding and orientation for new team members.
• Provides ongoing training, coaching, and performance evaluations to ensure service excellence.
• Maintains detailed records of employee performance and development; administers disciplinary actions in coordination with Human Resources.
• Oversees staff scheduling and bi-weekly payroll processing.
• Enforces dress code and grooming standards.

Operational Excellence

• Conducts regular inspections to ensure compliance with safety, sanitation, and maintenance standards.
• Maintains cleanliness and presentation of all food and beverage areas, equipment, and service ware.
• Oversees daily dining room setup, including linens, table settings, and function room arrangements.
• Leads daily pre-shift meetings to ensure smooth service operations and proper station assignments.

Guest Experience & Service

• Manages reservation systems and ensures accurate guest tracking.
• Greets members and guests, routinely monitoring service quality and guest satisfaction.
• Resolves member and guest concerns promptly and professionally.
• Coordinates food service between kitchen and front-of-house staff to ensure timely and accurate delivery.

Financial & Strategic Management

• Implements standard operating procedures for cost control and revenue optimization.
• Ensures accurate billing for events and coordinates with the catering department.
• Researches new products and evaluates cost-benefit opportunities.
• Develops and executes marketing initiatives to promote club dining and events.

Event & Function Oversight

• Assists in planning and executing special events and banquet functions.
• Reviews and approves room setups, table diagrams, and service timing for events.
• Manages banquet inventory and ensures readiness for all functions.

Compliance & Policy Enforcement

• Ensures adherence to all state and local regulations regarding alcohol service.
• Enforces club policies, procedures, and service standards consistently.
• Participates in departmental meetings and collaborates with other managers to enhance club operations.

Additional Duties

• Completes assignments as directed by the Clubhouse Manager.
• Performs other related duties to support the club’s ongoing needs.