Food & Beverage Manager

Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Food & Beverage Manager is responsible for upholding the highest standards of luxury hospitality, with a particular focus on Forbes level service excellence. This role will perform a crucial function in the oversight of all guest-facing operations in Southall's Food & Beverage team, ensuring seamless service delivery across outlets.

Responsibilities

• Champion and actively educate on Southall service standards and Forbes Five-Star service principles to all relevant team members
• Lead, coach and hold accountable line and supervisory-level Team Members in each outlet
• Manage daily operations of each venue, ensuring flawless execution in each service point
• Support onboarding and ongoing training of full-time, part-time and seasonal staff
• Conduct daily audits of payroll to ensure accurate pay for each Southall Team Member
• Oversee staffing, service flow, reservations, and guest pacing
• Ensure service culture reflects refinement, warmth, and precision at every turn
• Conduct daily service briefings, coaching sessions, and hands-on-floor leadership to maintain consistency and excellence
• Maintain exceptional standards of cleanliness, presentation, and guest readiness throughout the property
• Collaborate closely with culinary, events, and farm teams to ensure cohesive guest experiences
• Ensure menus, presentation, and service rituals align with Southall’s luxury brand standards
• Serve as the primary on-site leader for guest satisfaction and service recovery
• Proactively engage with guests to anticipate needs and resolve concerns with grace and discretion
• Foster repeat visitation and strong word-of-mouth through personalized hospitality
• Model professionalism, empathy, and attention to detail at all times
• Perform additional duties and projects as assigned by Southall leadership