Food & Beverage Reservations Agent - The Hoxton Bengaluru City

What you’ll do…

• Look after restaurant and bar reservations by phone, email and online channels, responding quickly and with plenty of personality.
• Help guests choose the right outlet, time and experience by knowing our menus, spaces, offers and what is happening around the hotel.
• Enter bookings accurately, including dietary needs, celebrations, accessibility requirements and other useful guest notes.
• Send clear confirmations and handle changes, cancellations and special requests without making things feel difficult.
• Keep the restaurant and kitchen teams updated with daily reservation information, VIPs, large tables and anything that needs extra attention.
• Recognise returning guests and use what we know to make their next visit feel even better.
• Support table management and help balance bookings so our spaces feel lively and service stays smooth.
• Follow up on guest feedback and share useful themes with the F&B leadership team.
• Keep guest information accurate and handled responsibly.
• Support the floor team during busy periods when needed - we’re one team, not separate departments.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality - whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• You’ll have experience in reservations, reception, guest services, restaurants or another customer-focused role.
• You’re confident and friendly on the phone and write emails that sound human, not scripted.
• You’re organised, accurate and able to stay calm when the phone, inbox and reservation system are all busy at once.
• You enjoy solving problems and finding a way to say yes without promising what we cannot deliver.
• You communicate fluently in English; additional languages are a bonus.
• Experience with a restaurant reservation system, POS or PMS is useful, but we can teach the systems if you bring the right attitude.