Food & Beverage Supervisor

Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:

• Organize and conduct daily pre-shift meetings communicating pertinent information to the colleagues.
• Schedule and direct staff in their work assignments.
• Train and direct staff in all food and beverage operations according to Fairmont Standard. Communicate effectively, both verbally and in writing, to provide clear direction to staff.
• Observe colleague performance, praise as well as encourage improvement when necessary, with effective and consistent performance management.
• Maintain proper inventory levels of wines, other beverages and supplies.
• Set-up and train employees on wine and beverage service and knowledge.
• Enforce proper beverage service standards during service.
• Assist in developing and implementing cost saving and profit enhancing measures.
• Assist in creating beverage promotions and recommend price adjustments based on market trends, quarterly competitive analysis and product sales mix.
• Conformance to Fairmont standards of dress and personal appearance is required.
• Interact positively with customers, promoting hotel facilities and services.
• Resolve problems to the satisfaction of involved parties.
• Continuously move throughout the restaurant and kitchen areas to visually monitor and take action to ensure food and beverage quality and service standards are met.
• Carefully handle customer complaints by conducting thorough research of the situation in order to choose the most effective solution.
• Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.

• Proven experience as a Food & Beverage Supervisor or in a similar leadership role
• Strong leadership and communication skills with the ability to motivate team members
• Excellent problem-solving abilities and meticulous attention to detail
• In-depth knowledge of food safety regulations and industry best practices
• Proficiency in inventory management, cost control, and POS systems
• Flexibility to work various shifts, including early mornings, late evenings, and weekends
• Passion for delivering exceptional guest experiences with a positive, customer-first mindset
• Fluency in English
• Understanding of local cuisine, cultural preferences, and customs in Kenya
• Ability to thrive in a fast-paced, dynamic environment
• Strong organizational and time management skills
• Proficiency in Microsoft Office suite and hospitality management software

Physical Aspects of Position:

• Frequent sitting and walking throughout the shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting