Food & Beverage Supervisor
Summary
Oversee daily food and beverage service in a hotel, ensuring smooth operations, guest satisfaction, and adherence to health/safety standards using POS systems.
Food & Beverage Captain
MAIN RESPONSIBILITY
Operational:
- Provide courteous, professional and efficient service in accordance with hotel standards.
- Comply with all health, hygiene, safety, and HACCP requirements.
- Perform opening and closing duties as assigned.
- Ensure the outlet, service stations and surrounding areas are clean and organized at all times.
- Coordinate with the Kitchen and Food & Beverage team to ensure smooth daily operations.
- Assist in guiding and supporting team members when required.
Food & Beverage Service:
- Possess good knowledge of menu items, promotions and beverage offerings.
- Take and serve food and beverage orders accurately and efficiently.
- Follow the hotel's standard sequence of service and operating procedures.
- Promote menu items and upsell products where appropriate.
- Handle guest requests and complaints professionally to ensure guest satisfaction.
Cashiering & Systems:
- Operate the MICROS POS system efficiently.
- Process guest orders, payments and charges accurately.
- Handle cash and billing transactions in accordance with hotel procedures.
- Proven experience in administrative support roles, preferably within the hospitality industry.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
- Excellent organizational skills with the ability to prioritize tasks and manage time effectively.
- Exceptional attention to detail and accuracy in data management and documentation.
- Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
- Flexibility to adapt to changing priorities and willingness to take on new challenges.
Malaysian Citizen Only