Food & Beverage Supervisor

Job Summary:

The Food & Beverage Supervisor provides oversight to all levels of the Food & Beverage outlets to ensure its profitable operation, optimum guest satisfaction and return visits.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for all aspects of the effective management of outlets within a casino environment.
• Responsible for cleaning and sanitizing their areas to create a safe and sanitary environment for internal and external guests.
• Achieve operational objectives by contributing information and recommendations to strategic plans. Prepare and complete action plans; implement production, productivity, quality, and guest-service standards; resolve problems; identify trends.
• Enhance department and overall business reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to accomplishments.
• Foster teamwork. Lead, direct, mentor and guide employees under their supervision.
• Actively coach, counsel, direct, train and mentor team in meeting company standards.
• Oversee all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.
• Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
• Responsible for safeguarding all cash and charge receipts generated each day.
• Ensure total compliance with all alcohol service policies. Will effectively and compliantly address all alcohol service or compliance issues immediately.
• Maximize profitability by ensuring portion control.
• Monitor food handling, cash handling and work safety compliance. Monitors product quality to ensure high level of guest service.
• Ensure Point of Sale Systems (POS) are in working order. Audit for accuracy of Payment Card (PCI) compliance, charges and cash handling procedures.
• Abide by all Arizona State Liquor Laws Title 4, and Colorado River Indian Tribes Alcohol Beverage Ordinance.
• Abide by Guest Service Agreement for BlueWater Resort & Casino.
• Abide by F & B department policies and procedures.
• Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and BlueWater Resort & Casino policies and procedures.
• All other duties as assigned (job description permitting), or as approved by the Tribal Gaming Agency.

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures.

• Ability to communicate with team members, co-workers, management, and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to communicate, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. Ability to handle cash accurately and responsibly.