Food & Beverage Supervisor
Summary
Oversee daily food service operations, set tables, handle guest complaints, and ensure service standards in a restaurant setting.
POSITION OVERVIEW: Provide friendly, courteous and efficient service to all guests clearing and setting up tables. Clean and set up tables in the outlet and perform other food service-related duties, including food running as needed.
DUTIES & RESPONSIBILITIES
- Attend daily line ups to ensure grooming guidelines and standards are set for the day. Communicate station allocation, side works, F&B specials and daily events.
- Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers.
- Handle guest complaints in a friendly and professional manner.
- Monitor and supervise set up and maintenance of service area to ensure that it is up to standard.
- Interact positively with customers promoting The Ranch facilities and services.
- Resolve problems to the satisfaction of involved parties.
- Answer telephones in a clear voice, coordinate, and document reservations.
- Maintain communication with all departments to ensure customer service needs are met.
- Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
- Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.
- Give guidance toward improvement and make necessary adjustments for consistency.
Assist is the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies
NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principal duties outlined above.
SUPPORTIVE FUNCTIONS
In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of The Ranch Laguna Beach:
• Provide direct service to guests as needed, including, but not limited to, order taking, serving tables, bussing tables, and cashier duties.